Quality Manager - Broken Arrow, OK

Position Overview

We are hiring a Quality Manager to join our growing team!

Responsible for management oversight and process effectiveness of quality assurance systems with a concentration on ISO 9001 and the Corrective Action System. The Quality Manager will implement policies and procedures that improve quality awareness, controls, and accountability.

Duties and Responsibilities

• Lead all aspects of and champion the Corrective Action system.
• Maintain the corrective/preventive action program, inclusive of tracking status of open actions, receiving and reviewing responses, working with departments for accurate completion and periodic reports and metrics.
• Monitor, evaluate and assign corrective actions to appropriate department heads for completion.
• Verify by auditing the efficiency of corrective actions.
• Report ongoing activities to management and keep the company continuous improvement efforts on track.
• Maintain customer complaint database and review MRA activity.
• Provide quick feedback on customer complaints to sales department.
• Provide monthly reports on problem areas (Pareto, Trend, etc) to senior management.
• Coordinate, maintain, and improve the ISO 9001 program.
• Assume the responsibility of ISO Representative for Continental, coordinate and administer third party quality audits, communication, reports and track follow-up actions.
• Audit existing and new ISO procedures for compliance based on ISO requirements and audit history.
• Verify that procedures are in use, functional and efficient.
• Conduct internal process audits for all departments according to ISO requirements.
• Conduct vendor audits as needed.
• Work with engineering and operations to help improve products and process using DOE, PFMEA, SPC, 6 Sigma tools.
• Develop PPAP process (if applicable).
• Direct workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plan, promote, and coordinate training activities related to product quality and reliability. Manage Quality Inspectors and Quality Specialist to ensure compliance with both company and quality requirements.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsible for employee interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills and Experience

Required:

• Bachelor’s degree (B.A.) from four-year college or university in Business, Engineering, or Quality Assurance subject area.
• 3+ years' experience as Quality Manager or Quality Director.
• Demonstrated experience in leading internal company audits and vendor audits.
• Must be proficient in data collection, analysis, and presentation.
• Must be able to implement statistical tools (SPC) for defect reduction.

Preferred:

• Certified by ASQ (American Society for Quality) in any/all of the following: Quality Manager, Quality Auditor, Quality Engineer.
• Experience in plastic injection molding.
• Experience in machining and welding steel.
• Experience in SAP.
• Ability to travel on occasion.
  

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Frequently is required to stand and walk.
• During customer or field site visits, the employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, and extreme heat.
• Occasionally required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and climb or balance.
• Must occasionally lift and/or move up to 30 pounds.
• Must have normal/correctable vision.
• While performing the duties of this job, the employee may work with or near moving mechanical parts.
• The noise level in the factory work environment is usually loud. Occasional wearing of hearing protectors will be required.
• Employee is required to wear eye protection when on plant floor.

Thank you for your interest in a new career with our company. We look forward to hearing from you! LI-HB1