Customer Service Rep III

Brand Overview

GAI-Tronics owned by Hubbell Incorporated, is the world's largest company focused on the communication needs of the world's industrial markets. Founded in 1946, GAI-Tronics' earliest products set the industry standard for durability and reliability. While maintaining our commitment to the principles of quality and customer service, today's GAI-Tronics aggressively applies leading edge technology to solve the world's most challenging communication needs, and is backed by stability, reputation, and financial strength of Hubbell Incorporated, a worldwide leader in electrical and electronic products. Standing behind all those accomplishments are our people. It is this talent that we consider to be our company' greatest asset.

Posting Address

GAI-Tronics

3030 Kutztown Road

Reading, PA 19605

Position Overview

Provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.

Duties and Responsibilities

Roles & Responsibilities: Include the following. Other duties may be assigned.

Answer customer inquiries for all customer types, including our larger, more established customer accounts (verbal, fax or other):

• Quote price and delivery
• Provide proper part numbers
• Provide order status and other pertinent information

Process customer orders, including system and project related requirements, entering orders on the computerized order entry system, and assigning the following:

• Customer number
• Price codes
• Commission terms
• P.O. number
• Part numbers/quantity

Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.

Knowledge of Product to provide basic technical assistance to our customers.

Serve as a liaison to regional sales representatives and manufacturer representatives, providing product and customer related information to service our customers.

Skills and Experience

Communication Skills: Strong written and verbal communications skills.

Computer Skills: Must have strong Microsoft Office, SAP R/3 and Outlook (a plus). Minimum typing speed of 60 wpm.

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions, works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget manages project team activities.

International Order: Processing knowledge, payment terms and logistics

Minimum of 3-5 years previous customer service experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Education