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Job Details

Customer Service Rep III



Full Time

On Site


Reading, Pennsylvania, United States

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

GAI-Tronics owned by Hubbell Incorporated, is the world's largest company focused on the communication needs of the world's industrial markets. Founded in 1946, GAI-Tronics' earliest products set the industry standard for durability and reliability. While maintaining our commitment to the principles of quality and customer service, today's GAI-Tronics aggressively applies leading edge technology to solve the world's most challenging communication needs, and is backed by stability, reputation, and financial strength of Hubbell Incorporated, a worldwide leader in electrical and electronic products. Standing behind all those accomplishments are our people. It is this talent that we consider to be our company' greatest asset.

Posting Address


3030 Kutztown Road

Reading, PA 19605

Position Overview

Provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.

Duties and Responsibilities

Roles & Responsibilities: Include the following. Other duties may be assigned.

Answer customer inquiries for all customer types, including our larger, more established customer accounts (verbal, fax or other):

  • Quote price and delivery
  • Provide proper part numbers
  • Provide order status and other pertinent information

Process customer orders, including system and project related requirements, entering orders on the computerized order entry system, and assigning the following:

  • Customer number
  • Price codes
  • Commission terms
  • P.O. number
  • Part numbers/quantity

Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.

Knowledge of Product to provide basic technical assistance to our customers.

Serve as a liaison to regional sales representatives and manufacturer representatives, providing product and customer related information to service our customers.

Skills and Experience

Communication Skills: Strong written and verbal communications skills.

Computer Skills: Must have strong Microsoft Office, SAP R/3 and Outlook (a plus). Minimum typing speed of 60 wpm.

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions, works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget manages project team activities.

International Order: Processing knowledge, payment terms and logistics

Minimum of 3-5 years previous customer service experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.


High School Diploma

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.