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Job Details
Hubbell
Customer Service Rep - Shelton, CT
Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.
Position Overview
As an entry level Customer Service Professional, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests via telephone, email and live chat, and providing support needed in a timely, professional and courteous manner in a fast-paced, high volume environment.
Duties and Responsibilities
- Ensure every customer interaction is handled with the highest possible quality.
- Provide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner.
- Process requests for proof of delivery.
- Process product return requests.
- Accept ownership of things that cannot be resolved immediately. Provide follow-ups as needed.
- Document and update customer records based on interactions.
- Advise Customer Service Management of any obstacles and/or opportunities to make things easier for customers (difficult customers, extended production dates, etc.).
Skills and Experience
- Ability to read, write and understand the English language.
- Excellent customer service skills
- Computer literacy and ability to learn new computer software programs
- Excellent written and oral communication skills; strong organizational skills and attention to detail
- 1 to 2 years customer service experience a plus.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Sense of urgency; meeting of deadlines
Education
High School Diploma
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.