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Job Details

Armstrong World Industries - Lancaster, PA

Operations Manager, Oakland Job



Full Time

On Site


Oakland, California, United States

Primary location: Oakland, California
Relocation offered: No
Employment status: Full-Time
Travel: 10%

Móz Designs, Inc., a wholly owned subsidiary of Armstrong World Industries, specializes in manufacturing unique architectural metal products for a multitude of industries within the commercial sector. We are also expanding into new markets, both residential and other owner driven businesses. Our diverse metal products include column covers, feature walls, room dividers, canopies along with a new line of metal artwork and decorative metal laminates. We are 30+ years in the Bay Area.

​What does it mean to work at Moz Designs, a subsidiary of Armstrong World Industries?

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Under the direction of the General Manager, the Operations Manager is responsible for effective management and coordination of the Oakland Plant operations and production activities, including logistics/warehouse, while ensuring good product quality and a safety culture that promotes safe work practices and is environmentally compliant. This position will be a contributing team member to our overall strategy to be an industry-leading architectural solutions design-manufacturer providing technology-driven fabrication solutions to produce cutting-edge ceiling, wall and building facade systems as well as a range of custom designed installations and projects for some of the world's leading architects and designers.

The incumbent must (1) drive the Operations Team forward by providing the leadership to safely deliver productivity results which meet Oakland Plant goals and objectives and align with the overall Architectural Specialties (AS) business needs; (2) guide the team through the use of the continuous improvement model; (3) deliver a high level of customer satisfaction by ensuring that the team executes the strategy of having a high level of on-time delivery and improved lead times; (4) promote open dialogue with key functional teams within Oakland Plant that have direct communication with our customers; (5) be quick to make decisions; and (6) collaborate with fellow Oakland Plant departments on proper communication of customer expectations as it relates to some of work flow systems, such as estimating/quoting and project management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Implements and promotes the Plant Safety Process by leading the process and maintaining a high-level awareness and operating discipline for all plant safety policies.
  • Manages own organization; guides and advises supervisors in interpretation of company policies. Helps resolve non-routine personnel problems.
  • Maintains quality performance through use of Oakland Plant quality systems management and LEAN principles.
  • Maintains high level of customer awareness throughout the Operations Team and focuses on delivering material that meets requirements.
  • Owns setting the staffing requirements with direct reports that are needed to meet production schedules and meet the plant’s cost initiatives. Recommending a labor strategy that includes full time or temporary workers to complete projects that meet our customer’s requirements.
  • Oversees staffing and new employee onboarding. Works with HR and Production Supervisors to provide general departmental onboarding and ensure proper training. Assists Supervisors and leads with job training process.
  • Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints. Encourages supervisors and leads to establish and maintain similar relationships to drive ownership at the correct level.
  • Promotes achievement of Production’s goals and maintains participation from Operations, Maintenance, and Logistics. Participates in and supports the LEAN process on the shop floor.
  • Provides training of employees, promotes continuous skill improvement, and provides supervisor developmental training.
  • Provides for and promotes participative management and employee involvement through frequent employee meetings for communication and problem-solving, training, recognition, information sharing and interpretation and delegation of authority and responsibility.
  • Promotes excellence in housekeeping; establishes LEAN events (5S) to reduce waste and cost to maintain housekeeping.
  • Creates and manages a maintenance program for all Production and Business operations equipment.
  • Recommends and manages implementation of LEAN events related to safety, process effectiveness and cost.
  • Continually provides assessments and feedback of supervisors and technical support resources performance.
  • Implements the elements of Moz’s overall strategic plans to drive growth, NPD, budgeted costs, and continuous improvements while partnering with all departments.
  • Sets clear duties, responsibilities, objectives, and accountability for all Production teams including supervisors, team leads and operators, providing ongoing feedback and evaluating their performance.
  • Works closely with other members of the Management Team as a contributing member; communicating Operations’ performance to targets and goals relating to head count, budgets, production schedule, operating plan, productivity improvement activities and opportunities.
  • Develops and executes a sustainable job costing data tracking system to ensure that our cost and estimating models have the most accurate information to drive optimal margins with correct direct cost assumptions.
  • Approves production organization size and structure to meet demand and promote knowledge base sharing.
  • Promotes and maintains positive employee relations to ensure a collaborative working relationship between functional management teams.

As a member of the plant staff, this person provides active leadership toward achieving the overall plant objectives of safety, business excellence and commitment to our employees.

Supervisory Responsibilities

  • Directly supervises the following roles:
    • Production Supervisors (4)
  • Indirectly supervises the following roles:
    • Team Leads (6)

Travel: Minimal; approximately 5-10%


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong process improvement leadership and facilitation skills.
  • Working knowledge of using process improvement methodologies such as LEAN Manufacturing and/or Six Sigma.
  • Self-driven, goal-oriented with strong interpersonal skills.
  • Capable of prioritizing and managing multiple activities.
  • Results-oriented with strong integration skills; ability to work across organizational lines and achieve business objectives through personal initiative and energy.
  • Outstanding communication skills at all levels of the organization. Able to impart knowledge of the process in a positive, value-added manner. Diplomatic, thoughtful, and possessing the skills to move the organization beyond current paradigms.
  • Basic knowledge of key OSHA and environmental regulations.
  • Strong incident investigation skills, particularly with the use of structured tools such as RCFA or 5-Why.
  • Proficiency in using Microsoft Word, Excel, and PowerPoint.
  • Highly effective analytical, communication and interpersonal skills.
  • Excels in a team environment.

Compensation: The estimated base salary range for this role is $120,000 to $150,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

  1. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Education and/or Experience

  • Bachelor’s degree in Business Administration, Engineering, or a related technical field.
  • Minimum of 7-10 years’ experience working in a manufacturing environment.
  • Minimum of 5 years’ direct management experience.
  • Experience with quality management systems.
  • Experience with the development of new products.
  • Demonstrated experience and results in leading organizations through change.
  • Experience in metal manufacturing processes preferred, but not required. (CNC, Press Brake, Lathe, Milling, Welding, and Machining)

Certificates, Licenses, Registrations

  • LEAN and/or Six Sigma certification preferred.

Why should you join Móz Designs, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at [Register to View] and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!