(USA) Asset Protection Operations Coach
What you'll do...
Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels,
cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning,
and organizing product displays; and securing fragile and high-shrink merchandise.
Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
providing process improvement leadership to ensure a high quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting
clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds
accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports.
Conducts operational and pre-inventory reviews. Gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities.
Communicates and works with managers and associates to determine corrections needed to inventory controls. Influences the implementation and
execution of control corrections. Trains managers and associates operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal
activities. Conducts investigations relating to company operations and policies. Gathers evidence, takes statements, writes case reports, and provides
court room testimony as needed. Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifies
accident trends to develop and implement solutions to prevent accidents. Observes workplaces practices and provides training to associates on
accident prevention techniques. Communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies,
procedures, compliance guidelines (for example, cold chain, hazardous materials) and operational controls. Identifies gaps in expectations versus
training. Determines training needs. Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed. Ensures the timely processing of claims (for
example, damaged, defective, returned, liquidated items) and merchandise deliveries (for example, suppliers, third-party deliveries). Provides
direction for claims or receiving issues. Maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Completion of 2 years of college. Option 2: 1 year's experience as a supervisor in a multi-department environment. Option 3: 1 year's experience in
one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department
environment. Option 4: 2 years' experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training,
certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience
Bachelors: Business, Bachelors: Criminal Justice
8035 MARKET STREET, WILMINGTON, NC 28411-0000, United States of America