Job Details
Prudential
Manager, Relationship Management
Job Classification:
Sales - SalesAt Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our client needs. We are seeking a Manager on our Pension Risk Transfer Relationship Management Team.
The PRT Relationship Management Team is responsible for the direct day-to-day interaction and support of our Pension Risk Transfer clients. The successful candidate will manage a team of Relationship Managers and will be responsible for periodic communication with clients, identifying trending issues and collaborating with other Prudential Centers of Excellence to provide white glove service to our clients. This role is located in Newark, New Jersey or Scranton, Pennsylvania.
Key Responsibilities:
- Leader of people with seven direct reports, with a focus on talent development by offering training, guidance and support to all Relationship Managers
- Create a supportive, collaborative, and positive team climate
- Oversee servicing of client base for all PRT products ensuring a consultative and partnership-driven approach with client’s mid-level management to C-Suite executives, third party administrators, actuaries, and auditors
- Troubleshoot and assist team in providing timely issue resolution
- Ensure a fast, accurate, and seamless experience for the client
- Identify, develop and enhance improvements to key processes and workflows
- Partner with internal business and corporate areas including but not limited to Operations, Accounting, Risk and Compliance to ensure clients’ needs are met
- Monitors contractual compliance and assists in coordinating distribution of contract amendments, agreements, and trust documents as needed
- Facilitates periodic client meetings to review contract features, relationship history, roles and responsibilities, and transactional and financial history
- Leverages business intelligence to identify potential for new business
- Participate in ad hoc projects as needed
Qualifications:
- Bachelor’s degree
- Minimum of 5 years of financial services and / or insurance experience required, Defined Benefit or Pension Risk Transfer experience preferred
- FINRA Series 6, 26 and Life Producer license required, or obtained within 120 days of hire
- Customer-focused, self-motivated individual who displays passion and commitment to provide exceptional client service
- Excellent written, verbal communication and interpersonal skills including ability to easily engage others in dialogue and build/enhance relationships
- Ability to work as a team member as well as independently
- Strong project management skills
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit [Register to View] to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
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