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Job Details


Director, User Experience - Associate Experiences



Full Time

On Site


San Bruno, California, United States

Position Summary...

What you'll do...

Design Director, Associate Experiences

About the Team

Our team is designing the future of retail to improve the lives of millions of Americans. We create richly compelling experiences for customers - whether they are at home, in our stores, or on the go. We power these experiences with the enterprise software our merchants, suppliers, and sellers use to offer our customers the best items and services at great value. We also design the consumer-grade tools our 1.2 million employees in our stores and supply chain use every day. Our mission is to bring dignity and access through design excellence to everyone.

The Design Director for the Associate Experiences team plays a critical role. The Design Director will define and execute the design standards of Me@Walmart - our flagship product that empowers millions of employees across stores and supply chain. In addition to defining and executing design standards, this leader will be a hands-on partner to design teams delivering store, supply chain and HR experiences with a focus on elevating and maintaining the quality of highly crafted end-to-end design solutions. This role includes leadership, hands-on design and creative direction, and growth and development of a team of designers in this area.

In this role, you will employ your depth of knowledge designing smart digital experiences to make the complex simple, clear, and trusted. With your strong and growing team of designers, you'll test your excellent interaction designs with real-world end users to learn and iterate better. You'll bring your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable, and deliver pixel-perfect detailed design with your team.

By innovating on the world's biggest stage, you will have the chance to shape the future of retail and beyond. If you are motivated by complex, purposeful challenges, being Design Director, Associate Experiences at Walmart could be the fit you've been looking for.

You'll sweep us off our feet if you have...

  • Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it
  • A high bar for quality, and can set new standards for design delivery
  • Built and led multi-disciplinary teams of designers, writers, and researchers while creating a strong design culture
  • A strong strategic mindset and hands-on approach
  • A skilled change maker who is not afraid to think big and challenge the status quo
  • A deep understanding of intuitive interface design and data visualization
  • Excellent visual and interaction design skills and a keen understanding of user experience trends in the marketplace
  • Ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority
  • Track record of shipping high impact products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping
  • Experience leading product design process and building strong cross-functional partnerships
  • Ability to produce great work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business
  • Experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping
  • Champion of a design philosophy that is inclusive of all people

You'll make an impact by:
  • Driving the design standards for the most loved product in our associate portfolio
  • Partnering with stores, supply chain, and HR design teams to create consumer-grade experiences and a design system for our core associate product
  • Owning and delivering all phases of product design work in your area (these include defining the north star, distilling research, design ideation, prototyping, final spec design, documentation of standards, implementation)
  • Leading your team in a way that nurtures the unique strengths of each member and brings them together in a way that has multiplying effect
  • Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals
  • Driving and holding others accountable to create experiences that celebrate and empower our end users
  • Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products.
  • Fostering a maker mindset so teams can iterate and experiment collaboratively to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences
  • Thinking holistically so that we build true end-to-end experiences
  • Switching gears from deep design thinking to rapid-fire execution

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications
  • Bachelor's degree or higher in a Design related field and 10 years of experience in product design, with at least 3 years managing teams of managers and individual contributors.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see [Register to View] .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at [Register to View] .

The annual salary range for this position is $140,000.00-$240,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area

Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America