*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

<div> Managed Services/Office Operations </div>

public

Managed Services/Office Operations Talent Community

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE The Graphic Communications Executive is directly responsible for selling sheet fed and continuous feed inkjet, workflow, and marketing solutions. The Graphics Communications Executive has responsibility to sell into all graphic communications customers. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Responsible for spearheading RICOH's penetration and expansion in the key Graphic Communications Vertical (through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing customer relationships.</li> <li>Evangelize new inkjet technology</li> <li>Consult with business owners and Sr. Executives on the advantages on new technology to gain new revenue and reduce costs</li> <li>Develop effective ROI for the above solutions</li> <li>Responsible for Business Development within assigned territory</li> <li>Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements; Delivers, installs and supports strategies, products, and equipment within assigned territory.</li> <li>Meets or exceeds revenue target and gross profit expectations including ongoing page growth within assigned territory.</li> <li>Prepares effective briefings and presents winning proposals, and value propositions to account assignment.</li> <li>Takes ownership for the resolution of any ongoing workflow/technical issues with customers (inconjunction with Professional Service/Customer Service personnel).</li> <li>Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Pay Rate Range - $87,500 - $90,000/ Year Commission Eligible </div>

Graphic Communications Exec

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul> <div> POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards. Other primary responsibilities include providing support, quality assurance, training, and general direction to other drivers. Direct back-up to Lead Driver, when applicable, Delivery and Install Supervisor, and Mgr. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Ensures equipment is safely delivered to the correct location.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual)</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws</li> <li>Performing pick-up of product at same time as delivery, thus minimizing costs</li> <li>Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices</li> <li>Ability to assist with safety program and meetings.</li> <li>Works with Lead Driver/Sr. Supervisor on process development and implementation.</li> <li>Pre-calling customers when applicable.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience</li> <li>Interface and train with less experienced drivers, and assist in completion of training in line with their career path. Provide mentoring or tutoring within delivery and install to improve overall team capabilities</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment</li> <li>Conducts on the job training for new and less experienced drivers as required</li> <li>Effectively handles the most difficult customer situations</li> <li>Completes technical training on new equipment as required</li> <li>Provides constructive feedback to service and process team regarding networking and installation initiatives</li> <li>Ability to use smart phone and or tablets to capture electronic customer signature upon completion of scheduled transactions.</li> <li>Demonstrates good technical skills</li> <li>Demonstrates excellent customer relation skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Generally, requires larger machine installation and more complex routes than Delivery Driver</li> <li>Provides basic customer training on printing standalone and network devices.</li> <li>Maintain professional appearance in driver uniform</li> </ul></div></div>

Senior Delivery & Install Driver.Supply Chain Ops.USA

<div> **This position offers a $1000 SIGN ON BONUS for New Ricoh Team Members!! Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards JOB DUTIES AND RESPONSIBILITIES<ul> <li>Ensures equipment is safely delivered to the correct location.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual)</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws</li> <li>Performing pick-up of product at same time as delivery, thus minimizing costs</li> <li>Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices</li> <li>Participation in Safety Programs.</li> <li>Pre-calling customers when applicable.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience</li> <li>Demonstrates good technical skills</li> <li>Demonstrates excellent customer relation skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Provides constructive feedback to service and process team regarding networking and installation initiatives</li> <li>Provides basic customer training on printing standalone and network devices.</li> <li>Completes technical training on new equipment as required</li> <li>Maintain professional appearance in driver uniform</li> <li>Contacts the Dispatch and/or service department if technician is needed.</li> <li>Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.</li> <li>Ensures equipment is properly loaded and secured in the boxed van/truck.</li> <li>Use of phone to capture electronic customer signature upon completion of scheduled transactions.</li> </ul> <div> <ul> <li>Ensures all paperwork is signed and properly processed, as required.</li> <li>Loading/ Off-loading trucks may apply.</li> <li>Helps train new Delivery Drivers on new products - proper loading, where applicable.</li> <li>Follows all accident/incident reporting guidelines and procedures</li> <li>Conducts cycle counts and inventory reconciliation when required.</li> <li>Reconcile inventory at the end of the day based on route completion and report discrepancies.</li> <li>Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.</li> <li>Responsible for an inventory value of up to $1,000,000.</li> <li>Overnight stays may be required.</li> <li>Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $25.00-$27.00 per hour. </div></div>

Delivery and Install Driver

<div> **This position offers a $1000 SIGN ON BONUS for New Richo Team Members!! Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards JOB DUTIES AND RESPONSIBILITIES<ul> <li>Ensures equipment is safely delivered to the correct location.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual)</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws</li> <li>Performing pick-up of product at same time as delivery, thus minimizing costs</li> <li>Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices</li> <li>Participation in Safety Programs.</li> <li>Pre-calling customers when applicable.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience</li> <li>Demonstrates good technical skills</li> <li>Demonstrates excellent customer relation skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Provides constructive feedback to service and process team regarding networking and installation initiatives</li> <li>Provides basic customer training on printing standalone and network devices.</li> <li>Completes technical training on new equipment as required</li> <li>Maintain professional appearance in driver uniform</li> <li>Contacts the Dispatch and/or service department if technician is needed.</li> <li>Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.</li> <li>Ensures equipment is properly loaded and secured in the boxed van/truck.</li> <li>Use of phone to capture electronic customer signature upon completion of scheduled transactions.</li> </ul> <div> <ul> <li>Ensures all paperwork is signed and properly processed, as required.</li> <li>Loading/ Off-loading trucks may apply.</li> <li>Helps train new Delivery Drivers on new products - proper loading, where applicable.</li> <li>Follows all accident/incident reporting guidelines and procedures</li> <li>Conducts cycle counts and inventory reconciliation when required.</li> <li>Reconcile inventory at the end of the day based on route completion and report discrepancies.</li> <li>Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.</li> <li>Responsible for an inventory value of up to $1,000,000.</li> <li>Overnight stays may be required.</li> <li>Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.</li> <li>Performs other duties as assigned.</li> </ul> <div> Additional Pay Details: <div> Compensation range is $25.00-$27.00/ Hour </div></div></div></div>

<div> **This position offers a $1000 SIGN ON BONUS for New Ricoh Team Members!! Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards JOB DUTIES AND RESPONSIBILITIES<ul> <li>Ensures equipment is safely delivered to the correct location.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual)</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws</li> <li>Performing pick-up of product at same time as delivery, thus minimizing costs</li> <li>Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices</li> <li>Participation in Safety Programs.</li> <li>Pre-calling customers when applicable.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience</li> <li>Demonstrates good technical skills</li> <li>Demonstrates excellent customer relation skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Provides constructive feedback to service and process team regarding networking and installation initiatives</li> <li>Provides basic customer training on printing standalone and network devices.</li> <li>Completes technical training on new equipment as required</li> <li>Maintain professional appearance in driver uniform</li> <li>Contacts the Dispatch and/or service department if technician is needed.</li> <li>Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.</li> <li>Ensures equipment is properly loaded and secured in the boxed van/truck.</li> <li>Use of phone to capture electronic customer signature upon completion of scheduled transactions.</li> </ul> <div> <ul> <li>Ensures all paperwork is signed and properly processed, as required.</li> <li>Loading/ Off-loading trucks may apply.</li> <li>Helps train new Delivery Drivers on new products - proper loading, where applicable.</li> <li>Follows all accident/incident reporting guidelines and procedures</li> <li>Conducts cycle counts and inventory reconciliation when required.</li> <li>Reconcile inventory at the end of the day based on route completion and report discrepancies.</li> <li>Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.</li> <li>Responsible for an inventory value of up to $1,000,000.</li> <li>Overnight stays may be required.</li> <li>Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is: $25.00-$27.00 per Hour </div></div>

Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul><li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li><li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li><li>Augment your education with team member tuition assistance programs.</li><li>Enjoy paid vacation time and paid holidays annually.</li><li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li></ul>POSITION PROFILE Accountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. JOB DUTIES AND RESPONSIBILITIES<ul><li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment</li><li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail</li><li>Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership</li><li>Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.</li><li>Responsible for training and development of assigned staff</li><li>Handles formal contact with the customer on a daily basis</li><li>Responsible for effective implementation and management of RICOH Service Excellence programs.</li><li>Analyzes problems with minimum guidance, while managing the resolution.</li><li>Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.</li><li>Assists assigned leadership with recruiting, staffing and performance management of site</li><li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li><li>Provides training on workflow and machine operations when necessary.</li><li>Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.</li><li>Meets quality and deadline standards by the effective use of job scheduling practices.</li><li>Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.</li><li>Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department.</li><li>Completes site reports and other paperwork on time and accurately.</li><li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.</li><li>May include interaction with contracted vendors, facility management and occupants.</li><li>May be responsible for office supply inventory re-ordering</li><li>May be responsible for Conference room coordination and A/V equipment resource management.</li><li>Completes month-end management report in the absence of Site Manager.</li><li>Assist the assigned AOM/ESM or NOM with training and development of site personnel.</li><li>Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.</li><li>Performs other duties as assigned</li></ul>

Legal Office Associate

<div> POSITION PROFILE Responsible to establish and/or expand strategic relationships and trust with Dealer ownership and executive management to influence adoption of Ricoh value add approach in the market. Influence a solutions-oriented approach to differentiate and grow Ricoh business share and ROS with the largest and/or Mega dealers in assigned territory. Significant travel for onsite interaction to conduct dealer negotiations, joint business planning, sales meetings and customer account calls. Each SBC will have approximately five (5) dealers with 15-30 locations and 100-175 sales reps, producing $22M-$30M in revenue and $4M-$6M in ROS per year for Ricoh. Lead joint planning process and thought leadership in developing detailed strategic business plans with senior Dealer executives to drive Ricoh initiatives in partnership with Dealer business goals and capabilities. Lead collaborative business discussions with Dealer major account management in specific targeted accounts to maximize Ricoh services/solutions which address customer needs. Demonstrate, differentiate and promote Ricoh hardware and software solutions portfolio to condition and influence dealer salesforce and dealer go to market strategies. Monitor dealer business viability, succession plan and acquisition risk to determine contingency planning. Plan and manage Dealer Division market team activity and facilitate resources from adjacent Ricoh groups to deliver effective solutions support to achieve territory gross profit growth targets which grow Dealer profitable revenue. Manage Ricoh's interests in the market, including channel conflict, dealer service of Ricoh accounts, and contractual compliance. JOB DUTIES AND RESPONSIBILITIES <ul> <li> Achieve or exceed assigned (hardware, aftermarket, PS-software) gross profit targets and market share objectives by effectively influencing and selling Ricoh portfolio offerings through the demonstration and delivery of Ricoh's solutions-oriented value, and development and execution of detailed business plan strategies with dealer alliance partners. </li> <li> Lead the initial design, joint development with senior dealership (owner) leadership, and ultimate execution of the dealer business plans with consistent improvement year to year. Ensure business plans are designed based on data driven parameters and address Dealer's key challenges, improvements and technology footprint providing a clear differentiation between RICOH and competition </li> <li> Lead customer-facing interaction with Dealers including account presentations, account planning, proposals, reviews and best practices. At least 75% of schedule should be dedicated to face-to-face dealer sales and business strategy meetings and dealer customer-facing presentations selling strategic solutions to complex customer business needs </li> <li> Demonstrate comparing and contrasting Ricoh products with competitive technology in order to provide a Ricoh solution to meet Dealer's business needs and position Ricoh as the trusted partner with Dealer strategic initiatives and business processes. </li> <li> Effectively market and manage dealer compliance to Ricoh Aftermarket sales requirements for supplies and parts. Lead team initiatives with Dealer Division Service organization to assist Dealers in the development of service organizations committed to effective support of Ricoh products. Ensure that Dealers' are adhering to all contractual requirements, including those related to aftermarket purchases. </li> <li> Provide subject matter expertise, and timely resourceful response to assigned Dealers in coordinating Ricoh resources to meet the requirements of the Dealer with the pre and post-sale solutions processes. </li> <li> Track all appropriate activity and pipeline via Ricoh CRM. Provide market intelligence, sales reporting, win/loss data, and planning inputs to Ricoh management as requested </li> <li> Contribute at a leadership level to ConvergX, trade shows, exhibits, open houses, products demos and customer training sessions </li> <li> Manage growth programs and promotions, sell-through strategies and coordinate region team support with consistent, predicted outcomes. </li> <li> Manage and collaborate in launches, training meetings, Dealer kick-offs and end-user sales meetings. </li> <li> Manage market rationalization and all distribution via the various assigned product brands and lines. Lead efforts for quality channel interaction and resolution of channel conflicts by developing strong business relationships with leadership of other Ricoh channels. </li> </ul></div>

Strategic Business Consultant (Southeast)

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical<ul> <li>Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.</li> <li>Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods.</li> <li>Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> <li>Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities.</li> </ul>Customer Services<ul> <li>Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> <li>Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.</li> </ul>Manage Workload<ul> <li>Responsible for managing own time and schedule and assists in support of solutions time/schedule.</li> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> <li>Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.</li> </ul>Administrative<ul> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.</li> </ul>Results<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul></div>

Service Technician

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Responsible for the provision of facility maintenance and support services. Ensures the safety, security and convenience of facility occupants and guests, while also ensuring the cost-effective operation of Corporate facilities. Coordinates with Property Manager on land lord provided services. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Examine building systems for working ability, through hands-on involvement and use of contract services providers, maintains plumbing, electrical, HVAC and related systems.</li> <li>Coordinate daily facility operations including receptionists.</li> <li>Oversee/ensure custodial services to buildings; sets up preventive maintenance schedules as appropriate / assigned.</li> <li>Operate Service Desk logs and maintains the facility work orders related to the day porters.</li> <li>Perform daily administration of access control system (as applicable) and all related employee badges. Also ensures timely addition and deletion of individuals building accesses in coordination with Ricoh policies and procedures.</li> <li>Conduct weekly employee orientation on the security and safety programs at the site. Works collaboratively with facility security personnel to optimize the security of company facilities at all times.</li> </ul></div>

Facilities Specialist

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Technical</li> <li>Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.</li> <li>Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.</li> <li>Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.</li> <li>Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> <li>Customer Services</li> <li>Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.</li> <li>Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.</li> <li>Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> <li>Manage Workload</li> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> <li>Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.</li> <li>Administrative</li> <li>Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.</li> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.</li> <li>Results QUALIFICATIONS (Education, Experience, and Certifications) <ul> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> <li>Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.</li> <li>Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.</li> <li>Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716</li> </ul>Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul></div>

Field Specialist I, Advanced CIP

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul></div>

Field Representative II, Field Services Support

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE The Quality Engineer I plays a key role in the Ricoh 3D for Healthcare team's goal of onboarding customers through the intake of projects including both partner production and 3D printed medical devices. The position provides quality engineering support for all aspects of new process and product development for Ricoh 3D for Healthcare and their customers. The position will handle projects and tasks from inception through design/production transfer and play an active role to ensure products meet quality standards consistent with customer requirements, internal procedures, and acceptance criteria, while meeting all design control and other regulatory requirements. JOB DUTIES AND RESPONSIBILITIES Responsibilities include: <ul> <li>Work with customers, engineering, and production teams as a participating design team member for process and product development projects.</li> <li>Responsible for the development and creation of inspection methods, inspection prints, gaging, or other inspection documents and detailed testing requirements to ensure product compliance.</li> <li>Create and update quality system procedures working on cross-functional teams to align best practices, procedures, and applicable regulations (FDA, ISO, etc.).</li> <li>Support the creation of production documents such as DMR (Device Master Record) and quality records such as DHR (Device History Record or batch records) for new products and processes.</li> <li>Participate in the review and approval of Engineering Change Orders.</li> <li>Participate in the development and execution of design verification & validation and process validations.</li> <li>Support the design/manufacture transfer process to ensure compliance with the current design controls requirements and procedures.</li> <li>Ensure the efficient and timely transfer of process and quality systems knowledge to production personnel.</li> <li>Coordinate the training of production personnel on new quality procedures and inspection techniques.</li> <li>Participate in Risk Management throughout the medical device life cycle, including development, production, and post release.</li> <li>Review product and documentation non-conformances and recommend inspection, product and/or quality system modifications.</li> <li>Support various QMS processes including but not limited to NCs, CAPAs, deviations, and complaint root-cause investigations.</li> <li>Support the quality team in the selection, development, and qualification of new suppliers.</li> <li>Drive a customer centric quality culture and maintain compliance to applicable standards, regulations and internal QMS requirements.</li> <li>Performs other duties as assigned.</li> </ul></div>

Quality Engineer I Additive Manufacturing

<div> Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance. Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. JOB DUTIES AND RESPONSIBILITIES<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li>Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul></div>

Customer Service Floater

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul> <div> POSITION PROFILE The Quality Assurance Forms Editor position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to translate instructions from the customer to the production team. This position will work on a specific workflow or process with the customer account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Follows RICOH Service Excellence performance requirements</li> <li>Interface with customers to communicate with production team on higher-level work or job requirements requiring a specific production knowledge or skill.</li> <li>May serve as on-site/off-site sales coordinator.</li> <li>Designs and creates forms or other print materials the customer requests.</li> </ul></div></div>

Quality Assurance Forms Editor

Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Accountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail</li> <li>Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership</li> <li>Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.</li> <li>Responsible for training and development of assigned staff</li> <li>Handles formal contact with the customer on a daily basis</li> <li>Responsible for effective implementation and management of RICOH Service Excellence programs.</li> <li>Analyzes problems with minimum guidance, while managing the resolution.</li> <li>Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.</li> <li>Assists assigned leadership with recruiting, staffing and performance management of site</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Provides training on workflow and machine operations when necessary.</li> <li>Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.</li> <li>Meets quality and deadline standards by the effective use of job scheduling practices.</li> <li>Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.</li> <li>Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department.</li> <li>Completes site reports and other paperwork on time and accurately.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management and occupants.</li> <li>May be responsible for office supply inventory re-ordering</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Completes month-end management report in the absence of Site Manager.</li> <li>Assist the assigned AOM/ESM or NOM with training and development of site personnel.</li> <li>Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.</li> <li>Performs other duties as assigned</li> </ul>

Site Leader

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or binder equipment, performs 2D & 3D printing and reprographic copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, inspection of finished goods, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Runs high volume/production 2D or 3D print and copy machines and performs binding and finishing work.</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Perform basic equipment troubleshooting and escalate calls to technicians.</li> <li>Performs setup of equipment as prescribed by the customer (adds toner, stocks paper, loads filaments and powders, etc.).</li> <li>Performs duties of scanning and /or imaging documents and transmitting files to printer</li> <li>May perform Reception services on temporary/occasional basis.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains logs and may generate reports.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping of materials.</li> <li>Performs duties related to the receiving of materials.</li> <li>May perform meeting room and conference room set ups.</li> <li>May perform building occupant moves within assigned facilities.</li> <li>May perform light maintenance, and cleaning duties as assigned.</li> <li>May occasionally perform shipping, receiving and dock work in a mailroom type environment.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>May perform post-production cleaning of 3D printed parts.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include 'purging' and archiving old documents.</li> </ul></div>

Senior On-Site Service Specialist

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE The role is responsible for working on complex software development problems and providing solutions which are highly innovative for the Ricoh 3D additive manufacturing group. Responsible for the design, development, and testing of features and functions for a product based on requirements from customers, marketing, and planning teams. May act as lead engineer on projects. When needed, provides engineering level support to the Customer Support Desk. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Works independently to design product feature functionality and writes code to implement the new features.</li> <li>Ensures integrity of the software designs and their consistency with the project architecture.</li> <li>Participates in the design of databases, data flows, user interactions and integrations with external systems.</li> <li>Performs complex bug verification, release testing, and beta support to products.</li> <li>Provides technical input and guidance to development team members.</li> <li>Diagnoses application issues and partners with necessary groups to resolve customer problems and ensure customer satisfaction.</li> <li>Writes status reports to ensure effective communication.</li> <li>Develops diagrams to show data flows and system integrations.</li> <li>Mentors less experienced team members in coding, code reuse, design and troubleshooting techniques.</li> <li>Manages the CI/CD processes to support multiple Pega environments (ex. Development, UAT, and Production).</li> <li>Strong understanding of Pega technologies to ensure optimal use of Pega capabilities and adherence to guardrails.</li> <li>Actively looks for security vulnerabilities in the application and network. Reports issues and describes possible solutions.</li> </ul> Additional Pay Details Compensation Range 95,000$ to 105,000$ per Year </div>

Candidate sign up

Employer sign up

Blog