Digital Services Specialist - Offsite Services (Remote)

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

The Digital Services Specialist-Offsite primary focus is the marketing and sales of Ricoh's Off-Site services to new and existing clients within a defined sales territory/list of accounts that include Corporate Legal Departments,Law Firms, K-12 and State and Local Government. Services include: digital solutions and document conversions. The Digital Services Specialist-Offsite is responsible for a minimum annual quota dependent upon territory assignment. As a Digital Services Specialist-Offsite you will serve as the first point of contact for all customer requirements and will be responsible for maximizing revenue growth.

Position can be located anywhere in the Chicago and outlying area or northern IN, WI, or MN. Base salary will be in the 70-75K range with commissions paid monthly based on transactions completed. Their selling model is F2F about 50% of the time as they do need to go onsite to clients to assess the work to be digitized. Position could potentially need to go to Cleveland for training to learn how to grade work. The grading of the work/condition of the files drives the pricing.

The Digital Services Specialist-Offsite primary focus is the marketing and sales of Ricoh's Off-Site services to new and existing clients within a defined sales territory/list of accounts that include Corporate Legal Departments,Law Firms, K-12 and State and Local Government. Services include: digital solutions and document conversions. The Digital Services Specialist-Offsite is responsible for a minimum annual quota dependent upon territory assignment. As a Digital Services Specialist-Offsite you will serve as the first point of contact for all customer requirements and will be responsible for maximizing revenue growth.

JOB DUTIES AND RESPONSIBILITIES

· Responsible for maximizing revenue growth in assigned account list including meeting or exceeding quota levels based on standards/guidelines and plan expectations

· Serving as a first point of contact for all customer requirements

· Regular activities include prospecting via phone, e-mail or other medium; face-to-face sales calls utilizing the Ricoh sales process; research; follow-up letters/e-mails; interaction with clients and potential clients at Ricoh sponsored, client-sponsored or industry-sponsored events and preparing for and delivering presentations to current and prospective client groups.

· Achieving and maintaining a comprehensive understanding of the full line of Ricoh Digital Services solutions and those offered by other Ricoh business units

· Entering client data into a CRM system and leveraging the system to generate additional contacts and sales

· Conducting research of the industry and clients within defined account list

· Assessing jobs at client sites and providing accurate price quotations

· Working in collaboration with Operations, Sales Support and other Sales Entities within Ricoh to ensure total client satisfaction

· Responsible for the accurate completion of paperwork including proposals, client job tickets, referrals to/from other locations, activity logs and other paperwork as required by management

· Participation in and completion of all applicable training -- including ongoing skill and knowledge development beyond initial sales training

· Performs other duties as assigned.