Site Reliability Engineer

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Job Description

Core Responsibilities

• Perform monitoring and detection activities with a minimum supervision

• Leads technical outage bridges and engages appropriate resources to drive issues to closure.

• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.

• Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides concrete insight.

• Acts as a technical resource in departmental initiatives and ensures successful project implementations

• Provides support on design considerations for new products or architectural changes to existing products.

• Analyses problems in design, configuration, data flow and data state within a highly advanced multi-product provisioning system.

• Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is accurately validated to minimize impact.

• Provides training and mentorship to other teams & junior team members.

• Attains industry standard certifications and education.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Ability to work 2nd shifts & weekends as needed

• Other duties and responsibilities as assigned.

Qualifications

Preferred experience within the digital customer engagements, sales, self-service, and customer care applications.

Does this sound like you?

• At ease and comfortable at leading crisis to a quick recovery, yet resourceful if it takes longer

• An avid learner mastering knowledge processing and transferring, yet confident if it is not handy

• An analytical problem solver with good answers to solutioning technical and business problems, yet know what to ask when there is none

• A story teller capable of verbal and written communications delivery, yet your audience maybe anyone inside or outside our company

• A team player. Well, it is needed when you are affiliate with so many teams.

Technology stack

• Applications/Architecture: web, mobile, web framework, front end, backend runtime environment, AI, middleware, microservices, dataflow automation, messaging

• DevOps: application and API performance management, ELK, dashboarding, HTTP error codes

• Cloud: XaaS, virtualization, hypervisors, AWS, GCS, Azure

• Infrastructure: Data Centers, clustering, storage, databases, CDNor, firewall, web filters, edge network

• Network standard methodologies: OSI Model, DHCP, DNS, routing mechanism, load balancing algorithms, network gateways

• Software development: SDLC, departmental change-management, sprint release

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Lead the customer experience - think and act in ways that put our customers first, give them an array of digital options at every touchpoint, and make them promoters of our products and/or services.

• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive both the organizational results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.