Software Engineer (Site Reliability Engineering)

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Job Description

Software engineers practicing SRE principles on this team are positioned between the core Packager development teams, daily operations teams, and Packager leadership. We work with a variety of engineering teams that send us Linear (live television) or Video-On-Demand (VOD) content to package, as well as work with the engineering teams that consume our packaged content (cloud digital video recorder (cDVR) team, video distribution edge (VDE) team, and player team). The Packager team is a diverse collection of software engineers, operation engineers, and site reliability engineers that come from a variety of backgrounds. We’re a group of experienced technical minds who are passionate about improving the customer experience, as well as improving our own team’s experience with handling our applications.

What are some exciting problems you’ll be working on?

In your role, you will bridge the gap between development and operations. This will involve automating manual processes to reduce toil, maintaining systems vital to the operations team to know if the system is behaving as expected, ensuring that the proper systems and metrics exist to grant insight into our systems, identifying areas of weakness within our systems and proposing and implementing a solution that the team agrees with, and performing root-cause-analysis of failure events and automating the detection and remediation of said events.

Where can you make an impact?

You’ll have the opportunity to work with the best and brightest minds in Comcast while we build out the video delivery pipeline that will power the next generation of television. Success in this role is characterized by a higher speed to market, with fewer customer-facing defects and outages.

What You’ll Do:

• Participate in the design review of new features and projects assigned to the team.

• Participate in requirements collection and analysis as needed.

• Engage in collaborative design with teammates, operations counterparts, and customers for components of software projects as needed.

• Work independently as well as with others to implement software for assigned projects.

• Provide automated tests when implementing new functions or fixing bugs that prove that delivered work meets defined customer needs (acceptance criteria).

• Engage in pair programming, team code reviews, and peer code review and user story acceptance as needed.

• Document software and processes as needed.

• Develop and support automation that allows for continuous testing of software created by the team

• Work with teammates and operations to automate deployment of systems and software created by the team.

• Work with operations as needed to help automate monitoring, metrics collection, and other systems administration tasks related to software developed for the team.

• Reduce toil by automating manual tasks.

• Other duties as assigned.

Specific technologies that we use to accomplish the above tasks are below:

• Version Control: GitHub

• Programming Languages: Golang, Python, Vue

• Infrastructure As Code: Ansible, Puppet, Terraform

• Monitoring And Metrics: Grafana, Prometheus, Elastic, InfluxDB

• Containers: Docker, Kubernetes, Rancher

What You’ll Bring:

• Have a passion for learning how to write, deploy, configure and maintain highly performant applications!

• Willing to take ownership of problems and see them through to resolution.

• Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.

• Comfortable with asking questions to learn more about topics that are unfamiliar or complex.

• Able to stay organized and switch between multiple projects.

• Able to learn new technologies as needed and open to changing technological direction as required by the team.

• Willingness to learn a variety of programming languages (Golang, Python, etc.)

• Good communicator and able to clearly articulate complex issues and technologies.

• Great problem solving skills.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new insights.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Get results and growth!

• Respect and promote inclusion & diversity!

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.​

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.