Senior Director, Engineering Ops

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Job Description

Are you passionate about digital media, entertainment, connectivity, and cloud services? Do you like big challenges and working within a highly motivated team environment?

On the CTS MVPD & OS team, we take Comcast’s amazing products and services in Video, IPTV, smart home, broadband and networking, and white label them for the operator community. Our partners own the customer relationship while we own and operate the product experience. We are looking for a customer experience oriented individual to join a team focused on ensuring operational excellence across our product portfolio. We thrive on big challenges, results, quality, and agility.

Who you will be working with?

The Day 2 Integration team works with our Engineering and Integration teams to deploy cutting edge Entertainment and Connectivity products within unique customer environments. The team is the primary technical integration interface for deployed products for both our customers as well as our internal technical resources. This team best understands the space between the common capabilities of our products and the unique implementations in our customer environments.

What are some interesting things you will doing?

This is a brand-new team within CTS MVPD & OS. You will have the opportunity to join a team being built from the ground up focused on ensuring CTS delivers and operates a world-class suite of products for our customers. In this role you will define measures of success and work across operations and engineering to continually raise the bar on our product quality and customer experience. Additionally, you’ll help leverage best practices across the operator community.

Where can you make an impact?

You will be working with the best and brightest minds in Comcast to roll out services that will power the next generation of television, broadband, and home automation. Success in this role is characterized by ongoing team development, staying ahead of customer needs, and providing robust and creative solutions to support successful operation of our technology within our customer environments.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.