Specialist, Technical Solutions & EBC

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Job Description

Core Responsibilities

• Key role in communicating product/solution value propositions for Comcast Business Upper Market in partnership with product management organization & range of internal stakeholders.
• Contributor to developing and implementing strategies to bring new products and product enhancements to market via EBC engagements and demos.
• Must be experienced and skilled in collaborating and integrating with product organization and operating cross functionally to drive business results.
• Has a high degree of technical acumen to lead script-based technical demonstrations across the full range of business products and services
• Ensures product demo environments are brand compliant, in working order, and equipped with current hardware/software releases for each briefing
• Closely aligns with product management resources to ensure all demos are reflective of current customer offerings
• Oversees technical installations and A/V upgrades across locations, while making recommendations regarding facility improvements to enhance/streamline guest experiences
• Technical lead for program management tool (Quickbase). Updates platform as needed to ensure organized scheduling and program efficiency.
• Communicates project requirements and coordinates with external vendors to assure project completion.
• Coordinates multiple priorities while meeting simultaneous deadlines.
• Follows through to ensure that deadlines are met and deliverables meet specifications.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• BS in Engineering, Business, and/or related technical field experience required
• Experience staffing executive briefing centers or customer demonstration facilities
• Technical acumen in telecom solutions, networking, and/or hardware maintenance
• Experience managing complex A/V systems with multiple interfaces
• Cable management skills
• Excellent verbal and written communication skills, with a strong executive presence.
• Demonstrated success in managing a complex workload with multiple priorities and tight deadlines with a focus on measuring results and improving performance.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.