Manager, Engineering Operations

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Product Quality and Reliability Team creates broad visibility across the TPX organization and leadership up to the President of TPX and into the technical performance and quality of Xfinity products and infrastructure. The team works with end-to-end engineering and operations groups across TPX to drive continuous improvement in the reliability and customer experience of products, especially in areas requiring multi-faceted analysis, viewpoints, and programs.

In this role you will use broad program management, analysis, and communication skills as well as technology knowledge to lead Quality program component(s) within the Video and Entertainment Platform and Product ecosystem. You will be responsible for reviewing data, performing analyses, leading meetings, and preparing weekly presentation materials to inform and solicit feedback from internal stakeholders about the quality of our products, and critically, what Comcast is doing to make it better.

Working in the Product Quality and Reliability team will allow you to rapidly learn how our products work, and about numerous organizations, functions, and roles in Comcast.

Core Responsibilities:

• Program Management
  • Understands the scope of programs as defined by Product Quality and TPX leadership. Participates in and supports key planning milestones and meetings
  • Builds Quality program plans and maintains program record and status. Works with the core team to identify and drive required activities to completion. Identifies and manages program critical path, being mindful of upstream and downstream dependencies
  • Supports the development and implementation of key goals, objectives, measurement methodology and reports, and success criteria for the program with key stakeholders and core team
• Stakeholder Management
  • Identifies, confirms, and obtains participation from required cross-functional teams including other TPX organizations including various Video and Entertainment Platform and Product teams, RDK Engineering, Reliability Engineering, Network Engineering, CX, and Field Ops teams
  • Provides consultative function to TPX, Business and Field teams on process and customer experience improvement
  • Acts as a program point-of-contact for management stakeholders
  • Consistent exercise of independent judgment and discretion in matters of significance and sensitive information
• Metrics Creation & Monitoring
  • Understands data reporting nuances to make meaningful comparisons and relevant charts
  • Works with analytics teams and /or directly performs analysis and data reviews to identify trends and drivers of reliability in Quality program scope
• Technical Inclination
  • Keeps abreast of new developments in relevant technologies, data analytics and machine learning, agile practices, program management best practices, and relevant industry standards
• This role may require limited travel (< 5%)

You will be successful in this role if you have:

• A solid educational foundation to learn about the technology used to deliver our products and serve our customers
• A high level of intellectual curiosity and drive to learn independently as well as through others
• Hard skills for exploring data (Excel, SQL, Tableau, Splunk), clear written / verbal communications, and ability to create crisp PowerPoint slides for executive audiences
• Great soft skills, positive attitude, and ability to work collaboratively
• Persistence to ask questions, solve problems, work through barriers, and continually innovate how we work
• Consistent focus on delivering better reliability and customer experience

Preferred Qualifications:

• Bachelor’s Degree or equivalent experience
• 5+ years of experience with Microsoft Excel, PowerPoint, and Word
• Experience with JIRA ticketing, Tableau and Splunk reporting
• Generally requires 7+ years related experience in Engineering, Cable / Telco Industry, Data Analysis, and / or Program/ Product/Strategy functions

You will be successful in this role if you have:

• A solid educational foundation to learn about the technology used to deliver our products and serve our customers
• A high level of intellectual curiosity and drive to learn independently as well as through others
• Hard skills for exploring data (Excel, SQL, Tableau, Splunk), clear written / verbal communications, and ability to create crisp PowerPoint slides for executive audiences
• Great soft skills, positive attitude, and ability to work collaboratively
• Persistence to ask questions, solve problems, work through barriers, and continually innovate how we work
• Consistent focus on delivering better reliability and customer experience

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated!

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms

Learn more at [Register to View] on our careers site for more details.