Analyst, Enterprise Business Analytics (DBO Steward)
Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).
Job SummaryComcast is expanding our world-class Data Experience Team! The role of the Data Business Owner (DBO) Data Steward is to partner with teams across the organization to implement a Data Management and Engagement program to help treat data as a vital corporate asset. This position will be responsible for implementing the program in several stages as part of a strategic plan to continue transforming Comcast into a data driven organization to support both Data Management and Data Privacy objectives. This is an individual contributor position reporting to the Senior Director of Data Management and Engagement within Data Experience (dx). The pace is challenging but realistic.
Designing and implementing enterprise data governance/management processes to effectively govern enterprise data including both the accountability model and in the development of data management best practice.
Work to drive the following activities within each area of business area responsibility: Business Data Lead/Subject Matter Expert (SME) identification, Business Glossary development and enterprise data definition/glossary consensus, data taxonomy, data product certification process, and data quality.
Point of contact for the business data leads/SMEs for data governance/management tools spanning across a variety of teams throughout the enterprise to measure data quality and improve related metrics.
Identify and track data quality issues, escalations to data leads/SMEs, data definition/data glossary updates, and manages remediation plans with upstream source systems/platforms/data leads/Data Business Owners.
Engages with the Data Stewardship, Data Product, and Data Management teams to implement the data governance strategic roadmap and effectively help transform the enterprise.
Manages the stakeholder communication and training efforts for the data management program and operations inclusive of people, process, and technology.
Responsible for managing to the metrics related to the data governance program in addition to the data management operations goal of building data as a product across the enterprise.
Knowledge and Skills
Strong relationship management, change management and training, data governance/management and project management skillset
Demonstrated experience managing successful enterprise level projects
Ability to work effectively across a matrixed environment and influence without formal authority
Ability to implement change and inspire action amongst various teams
Strong verbal and written communication and presentation skills
Analytical with strong problem-solving ability
3-5 years of data management/governance/project management/data quality/business glossary/change management/training related and leadership experience
Exposure to the following a plus: Data Quality Framework, Teradata, Tableau, Atlas, Data Mesh
Comcast Division experience (NED, Central, West)
Knowledge of the Media and Entertainment and/or the MSO industry a plus
Bachelor’s degree required with related experience
MBA or MS preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.