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Job Details

Comcast Corporation

Sr. Analyst, Sales Call Center Analytics - Virtual



Full Time

On Site


Virtual, Washington, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a member of the West Division Sales and Marketing Analytics Team, this position is responsible for sales performance measurement and analytics for the West Division Sales Call Center channel. You will work cross-functionally to create and automate foundational and supporting dashboards with scalable reliability and the end users’ experience in mind. The successful candidate will be able to extract and validate data, build complex models and analyses, and draw conclusions that support the sales channel’s success. You will also be responsible for defining sales channel business intelligence requirements for projects, adhering to best practices, improving processes where there are areas of opportunity, and drive departmental efficiencies. This is a highly collaborative, fast-paced, full stack role with significant visibility and growth potential. It requires the ability to manage multiple projects at one time, work cross-functionally with many different stakeholders, and own all aspects of projects, from data sourcing and query writing to dashboard development and maintenance. The individual will also serve as a divisional liaison with regional and enterprise-wide sales, marketing, and data teams. Knowledge of call center and sales operations and metrics, compensation plans, and financial implications is a plus.

Job Description

Core Responsibilities

  • Partners with Sales Call Center leadership to create, develop, and maintain the West Division’s operational and sales performance reporting. Manages expectations through active communication, prioritization, and follow-through with stakeholders.
  • Performs business intelligence analysis and data exploration to provide insights and performance measurement that guide the call center’s sales strategy. Identifies risks and opportunities in trends to mitigate risk and enhance sales channel performance.
  • Extracts meaningful insights from raw data and integrates that information with other data sources. This includes writing complex SQL queries across multiple enterprise databases (Teradata, SQL Server) to extract, assemble, and prepare data that is ready for analysis and reporting.
  • Effectively communicates analysis process and findings via oral, written, and visual communication to all levels of management, including VP’s.
  • Creates Tableau visualizations and interactive solution-focused reporting.
  • Prepares, analyzes, and distributes recurring and ad hoc reporting/analysis to monitor actual vs. budget/ forecast/ target results.
  • Benchmarks sales channel performance across agents, sites, regions, and divisions with a focus on identifying best practices and areas of opportunity.
  • Assists in the creation and loading of Sales Call Center budget/forecast/targets.
  • Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with business needs.
  • Performs basic research on root cause of data anomalies that are uncovered through normal course of analysis.
  • Writes complex SQL to query large data platforms such as Teradata, SQL server, Oracle and Hadoop to obtain data necessary for analysis. Combines data as needed from disparate data sources to complete analysis.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years


Pay Range: $81,518.55 - $122,277.82

Additional Range: This job can be performed in California And Washington with a Pay Range of $73,755 USD -$145,569 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.