Engineer, Engineering Operations

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

Job Description

Overview of the Role:

• Work with moderate guidance to develop solutions, provide solutions for reliability improvements, and solve issues across multiple internal teams
• Partner closely with various teams and stakeholders to build and install virtual cable modem termination systems (vCMTS), validate connectivity, and triage any issues
• This role will handle installation, configuration, implementation, and validation of various software upgrades and hardware replacement
• Maintaining the ability to derive creative and practical solutions to complex problems in an independent work environment is key
• This role requires an on-call rotational shift and you must be willing and able to work after regular business hours

Preferred Skills & Experience:

• Aptitude for technology who enjoys troubleshooting and complex problem solving
• Passion for learning new skills
• Capability to work well under pressure, and handle contending priorities while remaining organized and adaptable
• Demonstrated high potential ability and stellar performance history
• Excellent customer service skills with the ability to communicate clearly with all levels of employees, external vendors, and management teams
• Any operations experience in an on-call rotation/ 24x7 environment is valued
• Understanding of Unix/ Linux environments with any of the following is a plus!
  • Scripting and automation in Bash, Python, or any other language
  • Network troubleshooting and configuration.
  • Server hardware and software troubleshooting.
  • Experience building and replacing system hardware.
  • Software upgrades/deployment experience.
  • Experience defining, implementing, and monitoring IT services.

About the TEAM:

This role is part of the Operations team that is responsible for building and operating the virtual cable modem termination systems (vCMTS) platform. This position will work with the Divisions, Development, and Operations teams for builds, testing, mitigation, and problem management.

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at[Register to View] ([Register to View] )

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

=== THIS POSITION IS INELIGIBLE FOR VISA SPONSORSHIP. TO BE CONSIDERED FOR THIS ROLE, YOU MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE SPONSORSHIP FOR EMPLOYMENT NOW OR IN THE FUTURE. ===

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.