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Job Details


Customer Service Internship

Waste Management


Full Time

On Site


Windsor, Connecticut, United States

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WMs largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.
Internship Program at WM

We at WM are grounded in our People First commitment which is reflected in our culture and values. Our Internship Program at WM is a paid program focused on supporting your education with experiential learning. As a WM Intern, you will interact with and conduct various duties and responsibilities for one or more functional teams to develop new skills and learn new areas of the business. Interns gain practical experience, relevant to their field of study, prior to college graduation. In addition, interns are given the opportunity to network with business leaders and receive mentorship throughout the program.

I. Job Summary
Interacts with and conducts various duties and responsibilities within the Customer Service Center in order to develop new skills and learn new areas of the business while helping customers. Interns gain practical experience, relevant to their field of study, prior to college graduation.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Develops strong communication and technical skills to assist customers.
  • Uses problem solving skills, determines problems, and understands fundamental parts of the problem in order to resolve customer service related inquiries.
  • Participates in learning opportunities for process improvements, time management and technology skills
  • Other duties as assigned
III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
  • Must be available to participate in the internship program from start to finish starting May 15, 2023.
  • Must be available to work 30-40 hours per week/standard working hours during the summer and 15-20 hours during school year.
  • Must be currently enrolled as a college student and in the fall of 2023.

A. Education and Experience
  • Education: Interns must have a High School Diploma or GED (accredited) and be currently enrolled in college courses.
  • Experience: No prior work experience required.
B. Certificates, Licenses, Registrations or Other Requirements
  • None required.
C. Other Knowledge, Skills or Abilities Required
  • None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.�