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Job Details

Waste Connections Incorporation


Waste Management


Full Time

On Site


Westborough, Massachusetts, United States

E.L. Harveyis looking for an experiencedCollections Representative to join the team at ourWestborough, MAlocation.

Job duties and responsibilities:

  • Strong knowledge and understanding of collections and billing transactions and processes.
  • Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.
  • Reconciles and applies customer payments posted on account.
  • Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. Ability to prepare accounts status reports in a regular basis .
  • Research customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
  • Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
  • Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
  • Accurately and concisely documents actions taken on assigned accounts with the system application.
  • Responds timely to requests and questions from other Departments including Sales, Customer Service and Billing.
  • Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
  • Have the ability to work well under pressure while maintaining a professional and positive demeanor.
  • Performs other job-related duties as assigned or apparent.

Minimum Qualifications:

  • Associated Degree in accounting preferred
  • 3 years of collections or relevant experience required preferred

To be considered for any of our current openings you must complete an application at [Register to View] . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)