Sr. Manager, Horizontal Product Manager, Card Decisioning Platform

Ponce City Market (41675), United States of America, Atlanta, Georgia

Capital One’s Card Decisioning Platforms are at the forefront of innovation in creating breakthrough capabilities in our lending ecosystem that benefits hundreds of millions of Americans and fuel growth company-wide. To maximize the leverage of our platforms, we are building a new world class customer success organization. We will be the bridge between our platform’s individual capabilities and the business customers who leverage these capabilities to provide seamless end to end experiences to consumers.

As part of the newly created Customer Success team, we are seeking product managers who can work horizontally across platforms and solve complex multi-domain multi-dimensional problems to orchestrate build of end to end innovative real-time, intelligent customer experiences to drive growth. As a horizontal product manager, you will be a thought leader with a strategic multidisciplinary mindset, sitting at the interface of business and technology. You will work backwards from the customer objectives to influence and drive transformation in our platform strategy to unlock a flywheel of value creation.

Key Responsibilities Include:

• Developing an end of end understanding of our decisioning platforms and surrounding ecosystems to anticipate how changes in one part of system interplay with the rest

• Systematically partnering with our internal business unit customers to understand their strategic priorities and needs from Decisioning Platforms

• Leading a multidisciplinary team of associates to create innovative solutions by collaborating with domain product/engineering leads and architecture

• Understanding long term roadmaps across decisioning platforms and feeding that into scoping/prioritization of business initiatives to create efficiencies

• Collaborating with product and engineering teams across platforms to create a continuous feedback loop to improve our end to end services which support business growth

• Partnering with Ops, Legal/Compliance, Data governance and Risk to be well managed with the new initiatives we are championing

• Attracting and retaining top talent to your team and mentoring and developing associates

We’re looking for candidates who are:

• Intellectually curious and show high level of comfort with ambiguity and complexity

• Structured problem solvers who can use technical aptitude, communication skills and business outcome focus to align a broad set of stakeholders on a solution

• Highly fungible and can operate in a rapidly changing environment with a sense of urgency in delivering outcomes

• Comfortable at thinking big and connecting the dots to align our platform direction with strategic goals of our business segments

• Exceptional at developing and nurturing relationships with internal customers and platform partners

• Adept at managing multiple ongoing priorities and initiatives, and presenting to a wide range of stakeholders

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of product management experience or at least 5 years of experience in business analysis, data science, solutions engineering, software engineering or technical consulting

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 3+ years of experience working with complex decisioning systems

• 3+ years of experience in customer, internal or external, facing role

• 7+ years of experience in product management, analytics, solutions engineering or technical consulting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).