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Credit Control Manager - ekaterra

Business and Financial Operations



Englewood Cliffs, New Jersey, United States

Job Title: Regional Credit Control Manager

Work Location: Englewood Cliffs, NJ

Type: Full Time Permanent

Who we are...and what we do:

With an annual turnover of around €2bn, ekaterra is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, T2 and PG Tips. ‘eka’ is a word taken from the Sanskrit language which means unity and one purpose, while ‘terra’ represents the earth and nature. As ekaterra we are truly united in one purpose: growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the ekaterra business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, ekaterra is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

Under the ownership of CVC, ekaterra has an exciting future ahead with opportunities for increased investments in our iconic brands, our people, and our capabilities. Combining the strength and scale of our brands with a focus on speed and agility, ekaterra is brewing a corporate start-up mindset that’s opening-up new opportunities for its people to flourish every day.

At ekaterra, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing.

What's in it for you:

This permanent role is responsible for managing the Credit Control Organization for Americas, reporting to the North America Controller. The Credit Control Manager will initially be a project based role supporting the Global O2C team and local finance teams with ensuring readiness for go live by tailoring global standard processes and policies to local requirements and building an understanding of ekaterra’s customer base as part of Project Blossom, ekaterra's business transformation initiative. The Credit Control Manager will also be responsible for building their team through recruiting Credit Controllers within the America's region.

Your key tasks:

Following go live, this will transition to a Business As Usual role of managing Credit Control activities within the America's region, ensuring that engagement with customers on credit matters is optimized for customer experience as well as managing ekaterra’s credit risk in line with the local and global policies and working capital performance, working closely with global O2C and operational teams, as well as local credit controllers, GTM and Finance.

  • Implement a high quality, efficient, effective credit control organization including recruitment of local Credit Controllers in the America's markets.

  • Develop a culture of excellence for the new Order to Cash team to ensure its success providing and developing services to businesses that are changing both culturally and in response to changing markets.

  • Support the implementation of any local variations to global processes and policies covering billing, credit management and collections

  • Lead the training of new team to ensure full readiness for go-live

  • Accountability for credit management, billing and collections processes and performance in the Americas.

  • Collaborate with cross-functional stakeholders to ensure business and customer needs are being met

  • Support continuous improvement and development including leading further strategic initiatives to develop the services and processes of the function in line with the global process team

  • Meet all the operational and financial performance targets and obligations

  • Handle escalations from in market Credit Controllers and Operational teams

  • Deliver on KPIs and SLAs in liaison with the businesses and work with markets to ensure regular review meetings to identify continuous improvement in ways of working

  • Drive proactive customer communication to manage timely credit and collections management activities and improve ekaterra’s working capital position

  • Perform credit control activities

Key requirements are:

  • At least 7 years business experience in Credit or Collections roles; with at least 3 years in a leadership role.

  • Recent experience utilizing SAP functionalities related to Credit and Collections functions.

  • Ability to work cross functionally and cross culturally

  • Excellent verbal and written communication skills

  • People leadership excellence, including leading people cross culturally

  • Proactive and self-leading

  • Proven track record on delivering on performance improvement initiatives

  • Service oriented attitude

  • Able to adapt to changes quickly

  • Fluent in English language, with familiarity in Spanish and/or French a plus!

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see[Register to View] target="_blank" rel="noreferrer">Equal Employment Opportunity Postersopens in a new window

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [Register to View] target="_blank" [Register to View] >opens in a new window. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.