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Job Details

University of Arkansas

Financial Aid Support Specialist



$27.00 - $27.00


Full Time

On Site


Fort Smith, Arkansas, United States

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Type of Position:


Workstudy Position:


Job Type:


Work Shift:

Day Shift (United States of America)

Sponsorship Available:


Institution Name:

University of Arkansas at Fort Smith

The University of Arkansas - Fort Smith is a vibrant mid-sized public university dedicated to breaking the higher education mold by bringing truly transformative, hands-on experiences to every student. From high school seniors to senior professionals, first-generation students to second-chancers, our goal is to provide a high-quality, future-focused education that honors each student's unique, personal situations and goals. Our tiered approach to learning offers students access to more than 80-degree plans and programs including certificate, associate, bachelor's, and master's degrees. We seek to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse population of Arkansas, to maintain the excellence of the university, and to offer our students richly varied disciplines, and perspectives.

Located on the Arkansas-Oklahoma border and situated in a region of lakes, Fort Smith is the second-largest city in Arkansas and features a vast array of cultural activities, shopping, dining, and entertainment, including a thriving downtown entertainment district. Parks, trails, and water recreation are all within the city limits, and true outdoor enthusiasts will find the area’s lakes, streams, and mountains offer adventure only minutes away from campus. Fort Smith was recently named by Forbes as the number one city in America for the cost of living, and a top city in the nation for the highest-paying tech jobs. The city is within easy driving distance of Tulsa, Kansas City, Dallas, Little Rock, and Memphis.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at [Register to View] .

If you have a disability and need assistance with the hiring process please contact Human Resources at [Register to View] . Applicants are required to submit a request for each position to which they have applied.


Financial Aid

Department's Website:

Summary of Job Duties:

The Financial Aid Support Specialist will be responsible for assisting the general student population with the financial aid process which determines financial aid eligibility, with federal, state and institutional policies and procedures. This person may scan and index financial aid materials into the Banner system. They will work directly with prospective and current students and other offices on campus to ensure that consistent communication occurs. This person will be responsible for providing administrative support to the Director of Financial Aid – office management, special projects, multiple calendar management, daily mailings, and applications materials. Some duties may be sensitive and confidential in nature. This position is governed by institutional policy. Will work under the direct supervision of the Director of Financial Aid.


Minimum Qualifications:

  • Formal education equivalent to a high school diploma
  • One year of experience in the secretarial/clerical field.

Preferred Qualifications:

  • Associate’s degree
  • Experience in a higher education environment

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively with students, parents and staff.
  • Demonstrate a friendly, helpful attitude and commitment to making a difference for students.
  • Ability to successfully function within a fast paced, stressful environment, while maintaining accuracy and attention to detail.
  • Understand FERPA and the highly confidential nature and scope of this position.
  • Knowledge of BANNER financial aid module and the skill to navigate within the BANNER system.
  • Commitment to a high level of quality customer service.
  • Professional demeanor.
  • Computer proficiency is required.
  • Ability to maintain confidentiality.

Essential Job Duties:

  • Assist students with completing and submitting financial aid applications, supporting documentation, web-based financial aid applications, and web-based student loan applications.
  • Insure that all student financial aid documentation is updated in the Banner system and scanned.
  • Assist the Director of Financial Aid with clerical and administrative support and other daily tasks; Assist with monthly reports and data collection for statistics; Record weekly/monthly meeting minutes as needed; Complete various request forms for office supplies, work orders and equipment as directed; Assist with Standard Of Academic Progress appeal process; Maintain orderly office area, lobby area and backroom inventory area; Keep inventory counts of marketing materials, promotional items, and office supplies
  • Assist with financial aid outreach events.
  • Open and process incoming daily mail.
  • Other duties as assigned.

Salary Information:

$27, 062

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Proof of Veteran Status, Unofficial/Official Transcript(s)

Additional Information:

Working Relationships: Position requires regular contact with prospective and current students, agency /institution personnel, and the general public.

List Employees Supervised: Student Workers

Special Job Dimensions: Work performed primarily in an office/classroom setting. Occasional travel and extended hours required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Required abilities include walking, standing, and sitting for extended periods. Visual demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.

Recruitment Contact Information:

HR [Register to View]

All application materials must be uploaded to the University of Arkansas System Career Site [Register to View] target="_blank">[Register to View]

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: