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Job Details

Quest Diagnostics

Mgr, Employee Experience-Irving, TX-Hybrid



Full Time


Irving, Texas, United States

Job Description Purpose Statement:
The Employee Experience Manager will be responsible for cultivating an open, warm, caring environment for employees while working with supervisors to solve individual and departmental issues and challenges. The position supports the SW region workforce. By being a visible, proactive problem-solver, coach and teacher, the successful candidate will enable employees to deliver their best in a supportive environment. Measures of success include employee engagement, positive employee relations and lower turnover.

In order to be present for employees during business operations, this position requires some nights (5-10%). The majority of the workforce is in Texas, but some travel to LA, is required (10-30%)
Key Accountabilities

Leads and expands positive employee relations efforts
Fosters individual employee relationships
Continuously pulses employees through individual conversations, focus groups and surveys
Understands and communicates pain points
Works through employees and supervisors to solve simple and moderately complex issues
Proactively identifies risks and escalates as appropriate to senior leadership
Assess and coach supervisors around core leadership competencies
Embraces and cascades company and regional messages in a way that meets needs of hourly, high production workforce, including 3rd shift
Delivers formal and informal training in response to workforce and supervisor needs
Redirects employee issues to appropriate HR resources
Is directly accountable for employee issues that are out of scope for the HR Service Center and/or are complex or high risk
Conducts and documents site visits and employee meetings
Communicates all trends, risks and improvements to senior leadership
May support additional projects
Track, analyze, implement sustainable programs surrounding turnover to minimize attrition

Job Requirements
Incumbent should possess the knowledge, skills and experience usually obtained by:
BA/BS in HR or related field; Master’s degree is a plus.
SPHR/PHR certification is a plus
Proficiency in MS Office products (Advanced Excel experience preferred)
Minimum 5 years’ experience in combination of HR, employee relations, Labor relations, training and communications
Ability to work nights/3rd shift 5-10% of the time. Work-life flexibility and ability to make one’s own schedule is provided.
Ability to travel 10 - 20% of the time (Following practical safe travel protocol and CDC guidance)


High integrity, trustworthy
Interpersonal skills
Strong communication skills and ability to deliver training to small and large groups
Develops self and others
Ability to diagnose and understand root cause of reoccurring issues
Proactive and accountable
Problem solver
HR functional expertise
Ability to multitask in a fast-paced environment
Ability to work independently
Resilience and persistence