Patient Access Representative- Access Operations

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

The Patient Access Representative in Access Operations at MD Anderson Cancer Center provides accurate, efficient, and courteous access to services for new patients. They provide excellent customer service to patients and providers, communicate with referral sources, schedule and register new patients, verify insurance information, secure authorizations, and advise patients of their financial responsibility. The Patient Access Representative works to support the organizational mission and produces exceptional customer experience results in access and phone service measures.

Patient Access Representative opportunities in the Access Operations department. Ideal candidate must have a high school diploma and at least four years of experience in healthcare, insurance, or related field, to include one year of experience in a patient access setting.

The Patient Access Representative position is considered Onsite/Remote Hybrid within Texas only. After completing the training period, these employees can fulfill their job duties partially remotely, but may be required to spend some time on campus.

Key Functions

Patient Access

Consistently and accurately utilizes medical acceptance criteria to

screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.

Clearly and professionally communicates information during all patient communication. Follows established customer service guidelines and strives to meet all reasonable patient requests. Reliably routes patient to appropriate destination with warm transfer whenever possible.

Supports successful implementation of department-wide new tools, support, and operational models to improve access to care and employee workflow.

Completely and accurately captures and documents communications with payors, patients, and the treatment team. Captures information using established guidelines for each area while demonstrating appropriate task prioritization and urgency.

Revenue Integrity

Collects complete and accurate financial and consent data during intake and registration process, verifies data during new patient registration to ensure compliance with required forms and consents.

Uses technical expertise to obtain insurance information when needed and electronically verifies eligibility when available.

Provides financial information to patients obtained during verification process by financial clearance staff, to include cost estimates, payment plans, discounts, and supplemental financial assistance.

Oral and Written Communication

Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding barriers to access or financial clearance. Responds to voicemail and myChart messages within one business day and answers phone calls in a timely manner (within 3 rings).

Clearly and professionally communicates information during all patient communication. Follows established customer service guidelines and strives to meet all reasonable patient requests. Reliably routes patient to appropriate destination with warm transfer whenever possible.

Other duties as assigned

EDUCATION

Required: High school diploma or equivalent.

EXPERIENCE

Required: Four years of experience in healthcare, insurance, or related field, to include one year of experience in a patient access setting.

Preferred: Experience in a hospital and or physician's office is preferred.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. [Register to View]

Additional Information

• Requisition ID: 150834
• Employment Status: Full-Time
• Employee Status: Regular
• FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
• Work Week: Days
• Fund Type: Hard
• Work Location: Hybrid Onsite/Remote
• Pivotal Position: No
• Minimum Salary: US Dollar (USD) 36,500
• Midpoint Salary: US Dollar (USD) 45,500
• Maximum Salary : US Dollar (USD) 54,500
• Science Jobs: No