Employee Experience Center Specialist

Responsibilities

The Employee Experience Center
Specialist assists employees calling the UCLA Health Employee Experience
Center with general inquiries and process instructions related to filing Leaves
of Absences (e.g., FMLA, CFRA, PDL, and Military Leaves), Workers' Compensation
Claims, and Disability Accommodation requests.

In this role, you will service approximately 22,000 employees residing in the Ronald
Reagan Medical Center, Santa Monica Hospital, Faculty Practice Group and David
Geffen School of Medicine.

• One (1) to three (3) years demonstrated customer
  service experience working in an internal HR, WFA, Leaves of Absence, or
  benefits environment as a subject matter expert in one functional area, or an
  equivalent combination of education and experience.
• Data
  entry experience relative to FMLA, PDLL, CFRA leaves of absence.
• Experience
  in using a case management system.
• Experience
  in handling Leave of Absence, Workers' Compensation, or Disability
  Accommodation paperwork or and knowledge of protocols dealing with Personal
  Health Information.
• Working knowledge in PeopleSoft, Service Now, Visual
  Vault, and HR Web applications strongly preferred
• Exceptional writing skills to clearly, concisely, and
  logically articulate ideas, using appropriate editorial style and grammatically
  correct language; ability to translate technical information and concepts into
  easily understandable language for a diverse audience.
• Interpersonal skills to interact effectively and
  diplomatically with faculty, staff, administrators and co-workers and to establish
  and maintain cooperative working relationships with other staff members and
  managers.
• Ability and judgment to handle confidential and
  sensitive information with discretion.
• Ability to keep abreast of constantly changing
  University systems, regulations, policies and procedures.
• Basic knowledge of Microsoft Word, Excel and Outlook.
• Ability to sit for prolonged periods of time; frequent
  use of fine motor skills, mainly computer keyboard; lift occasionally up to
  25lb.
• Knowledge of UC personnel and payroll policies and
  procedure strongly preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.