NOC Technical Support Specialist

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Job Description

Under general supervision, the NOC Technical Support Specialist will perform duties as outlined in the NOC Standard Operating Procedures, with a focus on network/systems infrastructure troubleshooting and reporting.

The Shift for the NOC Technical Support Specialist will be as follows:

• For California Resident Applicants (8x5 Shift) Sun-Thu, 6:00 am - 2:30 pm (Pacific Time)
• For Applicants Residing Outside of California (4x10 Shift) Sun-Wed, 6:00 am - 4:30 pm (Pacific Time)

Primary responsibilities include but are not limited to:

• Network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets
• Following SOP/SLA guidelines, providing the escalation of Critical Incidents to NOC Management to facilitate governmental reporting requirements
• Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls)

Qualifications:
- One to three years of education or related work experience
- Troubleshooting experience

- Microsoft MCP or Cisco CCENT certification desired
- Microsoft MCSA, VMWare VCA, or Cisco CCNA certification a plus.
- Experience administering Microsoft CRM and one or more of the following

- Monitoring Solution a plus:

• NetCool

• BigFix

• Mcafee

• ELM

• Lumension

• Acronis

• Altiris

- Experience using ServiceNow, Remedy, or other ITSM platform for help desk support.

- Strong verbal communication skills.
- Proven interpersonal skills, including the ability to work in a team environment as well as independently.
- Good documentation/written communication skills.
- Ability to remain level-headed and professional at all times.
- Reliable; able to report for scheduled shifts on-time.
- Must be able to work a 24/7 rotating shift.
- Must be able to work overtime as required

- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-DB1

Basic Requirements

• Minimum of a high school diploma

• 1+ year of experience in customer service, call centers, or NOC support

• Must be able to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.