Workflow Coordinator

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

• Gather data and provide reports as requested by Ricoh and Statement of Work
• Maintains up to date customer service request system
• Maintains up to date site procedures guide pertaining to supported activities
• Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner
• Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation
• Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution
• Participates in monthly, quarterly, and annual customer reviews
• Manage performance to agreed upon Service Level Agreement
• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

• Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required;
• Minimum of 1 year of related work experience including a demonstrated track record of success
• Proficiency in MS Office Suite required
• Capable of earning ITIL Certification
• MCTS, MCSA, or CDIA+ certification desirable

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.