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Job Details

CVS Health

Telepharmacy Tech Team Leader



Full Time

On Site


Zion, Illinois, United States

Job Description

The Telepharmacy Technician Team Leader (TTTL) role builds upon the skills and responsibilities of the Telepharmacy Technician (TT) and is focused on being a leader, role model, mentor, and guide to the team while leading the daily operations of the Remote Dispensing Pharmacy (RDP). This includes oversight of the pharmacy, product inventory and security and full responsibility for customer satisfaction and issue resolution as the most senior colleague in the pharmacy department.

This position provides an opportunity in a leading retail pharmacy setting to excel in a complex, high impact, patient-focused role to positively impact the lives of others as a leader of people with operational oversight. The TTTL must be able to lead the TT team, triage pharmacy tasks, balance efficiency with accuracy and work independently and as a team in a fast-paced environment.

The incumbent will achieve excellence in customer service through compassion and genuine care for all patients while ensuring regulatory compliance standards are met. All team members must demonstrate ethical conduct and always maintain patient confidentiality.

In addition to the TT responsibilities, TTTLs will:

Oversee the safe and secure operation of the RDP, including serving as keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.