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Job Details

CVS Health

Employee Relations Investigator



Full Time

On Site


Rhode Island, United States

Job Description
Would you like to join CVS Health as part of our dynamic Human Resources team? As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of Employee Relations processes and practices, providing expert consultant and guidance to managers and employees. You work to deliver and ensure appropriate responses to any related employment issues that arise, while proactively supporting and maintaining a positive employment climate. You will lead on specific complex or sensitive cases, and formal processes for manager or above levels.

As directed by the Director, Advice and Counsel Investigator Team, you will provide guidance and mentoring to the Employee Relations Advisors in market. You will also provide market level oversight on ER activity to the market HR teams/Employee Relations Lead, identify trends and recommend appropriate solutions.

You have responsibility for ensuring legislative and relevant CVS Policy Compliance of business activity and CVS culture, and ensuring that applicable CVS policies are up to date, compliant, maintained and appropriate for the achievement of business needs.

You will be the liaison to key partners and business on highly sensitive, complex Employee Relations matters.
You will not have people management responsibility and may have other responsibilities as assigned.

Duties & Responsibilities:
• Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk.
• Developing and applying knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations.
• Managing Labor Union investigations.
• Conducting investigations surrounding labor union ensuring framework and processes around business engagement are established and followed appropriately.
• Contributing to the design of collective labor agreements and facilities agreement processes based on trends and analytically information.
• Responding to inquiries (via phone call/or email) from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines.
• Providing expert advice, guidance and counsel to managers, supervisors and HR colleagues on all Employee Relations issues, policy interpretation and questions to include such issues as conduct, capability (performance and sickness) re-organization, termination of employment, employee complaints and compliance issues.
• Working in collaboration with other HR COE’s and staff to provide relevant Employee Relations expertise in the execution of any initiatives or projects.
• Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken where necessary.
• Working with Employee Relations peers, to ensure consistency of advice and guidance provided.
• Championing and promoting a positive climate, providing appropriate counsel and support to ensure that any ER processes are delivered to maximize the employee experience.
• Employee Relations Process Delivery.
• Employee Relations Tracking and Solutions.
• Training and education.

Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

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Required Qualifications
5+ years of Employee Relations experience
Title VII investigation experience
Ability to travel up to 15% (including plane travel)

Preferred Qualifications
5 - 10 years’ experience in employee relations
∙ PHR/SPHR certifications
∙ Union industry experience

Bachelor’s degree or equivalent years of relevant experience in Employee Relations or Human Resources

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.