CRM Systems Analyst

CRM SYSTEMS ANALYST

The Opportunity

[Register to View] target="_blank" rel="noopener">Goodman Distribution Inc., a member of the Daikin group is seeking a professional, skilled individual for our CRM Systems Analyst position for our Sales Operations group located at our Houston Tx, branch . The CRM Systems analyst plays a major role in the implementation, integration and enhancements of CRM along with reporting capabilities. In addition, this role will integrate and analyze customer information from multiple data sources to provide insights on sales and marketing activities. . If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website[Register to View] target="_blank" rel="noopener">http://careers.daikincomfort.com/and submitting your resume.

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there is immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by [Register to View] target="_blank" rel="noopener">Daikin Industries, Ltd.

Nature & Scope:

• Works within knowledge.

Knowledge & Skills:

• Strong communications and collaboration skills and ability to work with multiple departments to understand needs and translate to actionable systems development.
• Ability to understand multiple business functions and translate needs into reporting capabilities to improve performance.
• Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Language Ability - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability - Ability to work with mathematical concepts, such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Technical Proficiency - Advanced knowledge of MS Excel (must be able to construct ad-hoc reporting tools using Pivot Tables and charts, as well as data cleaning and merging across multiple disparate datasets). Preferred candidates will have a basic understanding of relational databases (e.g. MS SQL Server) to extract data for basic analysis and reporting.
• Pipeline Management - Working knowledge of the concept of pipeline and pipeline management.

Experience:

• 3-5 years of CRM active utilization with an enterprise CRM system (MS Dynamics, Sales Force, etc.)
• Experience in digital marketing with background in customer acquisition, engagement and retention strategies - ideally in a similar industry preferred.
• Experience with marketing communication and automation tools (Marketo, etc.) preferred.
• Experience with usage and development of reports through business intelligence software (Tableau, etc.) preferred.

Education:

• High school diploma or GED equivalent Required
• Associate or Bachelor degree in information technology or related subject, preferred
• Certifications preferred: CDA, MCP, MCSA, MCP

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.