Customer Service Specialist - Greenville, SC

Brand Overview

Progress Lighting, part of the Hubbell Incorporated platform, is a leader in the design, manufacture and distribution of residential lighting fixtures, with more than 5000 product offerings representing the entire array of residential lighting needs.

Position Overview

This position is responsible for driving improvements in on time performance of customer shipments to support growth initiatives and responsiveness to customer requirements. This position works closely with distribution center personnel and maintains direct contact with numerous departments within HLI. This role can be based in Greenville, SC or in Jefferson, GA.

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Duties and Responsibilities

• Perform detailed daily review of sales order lines and move to alternate RDC to maximize on time shipment performance and minimize delays. Partner with Logistics team to expedite processing of containers, and with RDC team to expedite put-away on materials needed for customer orders.
• Adjust metric date to align with the freight method utilized or customer specific criteria on all applicable deliveries/orders. Review OPSD to ensure accuracy, identify and drive resolution of issues causing incorrect OPSD.
• Create and maintain route schedules in SAP to support customers on the 3S program. Audit TMS/SAP route schedules to identify and correct discrepancies.
• Dedicated customer support to key customers to drive improved performance.
• Process goods receipt for HD, Amazon, and Wayfair/Castlegate drop ship orders.
• Lead on-time service review meeting with customer service and RDC management to address issues negatively impacting service. Review performance status, and drive discussion to identify and resolve existing issues to improve on-time performance.
• Review materials on stop ship notifications to ensure applicable processes have been completed. Follow up with quality management as needed.
• Generate reports as needed by management.

Education, Skills and Experience

• Two-year college degree or an equivalent combination of education and experience.
• Strong internal and external customer support skills required.
• Experience and skillsets for utilizing SAP and Excel preferred. Power BI knowledge is a plus.
• Strong problem solving, organizational, and communication skills required.
• Must be self-motivated with good time management skills.
• Aptitude for learning new software.