(USA) Staff Product Management - Marketplace- Data Infrastructure, Chargebacks, Settlement Orchestration
In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.
What you'll do...
As the Staff Product Manager for Data Infrastructure, Product Support and Chargebacks, you will build, maintain & improve features within Payments & Financial Services (PFS). The PFS team facilitates seller payments, financial services offerings, and billing services to help scale the platform to support Marketplace growth initiatives. This team also works closely with business to identify opportunities to improve our payment processes and controls to mitigate risk and improve financial and operational performance. We are looking for someone who can concisely communicate complex concepts, operate in a regulatory environment, and is passionate about beautiful product UX and API design.
In this role you will:
- Bring deep payments industry expertise to build, maintain & improve payment & financial services systems across Walmart Marketplace, serving the growing needs of our sellers
- Develop a modern, scalable data platform and extensible data acquisition capabilities that seamlessly integrates and delivers data across all payments and financial services domain.
- Work cross functionally with business, engineering, data science, informatics, data architecture and operational excellence teams to build scalable and reusable data pipelines across multiple data sources and enrichments that power critical downstream business applications
- Identify and pursue opportunities for automation to drive faster insights for Walmart business & Seller family
- Continually find ways to improve by leading and facilitating impeccable documentation of processes, procedures, and knowledge base
- Define long-term vision and data strategies for product family by capitalizing on domain expertise; leveraging internal and external best practices and standards to drive decision making; identifying market opportunities based on an in-depth understanding of the market and competition, overseeing the execution of benchmark studies and competitive assessments, approving business cases; prioritizing and allocating resources; and approving objectives and key performance indicators.
- Be responsible for driving a better experience for everyone in the company around data and production support by helping to provide clear onboarding, simpler paths to integration with data in flight or at rest, enabling the business to make better use of the wealth of data we have and propose AI/ML models that reduces operational complexity
- Demonstrate data-driven experimentation and measurement frameworks to track product success and be able to process and analyze large data sets with SQL and other business intelligence (BI) platforms.
- Help address compliance and drive international platform expansion through the correct application of accounts payable technologies and compliance approaches; This includes type 5 settlement (ledger-based balances), Know Your Customer (KYC) related to banking information, W9/W8 for tax purposes, Anti-money Laundering (AML), OFAC, Denied Persons Lists, Payment hold Services
Data Driven Product Decisions :
Requires knowledge of:
Product and feature analytics; Data analysis tools and techniques; Research for analysis activities; Documentation procedures (for example, data logs); Modern industry practices and emerging trends.
To independently (or with minimal guidance) conduct activities for product/feature analytics with an understanding of simple trends/insights. Monitors, collects, and structures data and evaluates result. Supports the identification and application of tools and techniques. Assists in the planning, design, and implementation of exploratory data analysis.
Driving Customer/ Client Needs :
Requires knowledge of:
Customer and business problems; Design thinking; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques.
To research and verify customer needs and expectations. Delivers customer value within the parameters of profitability and other targets. Builds and maintains consistent customer connections and solicits customer feedback. Creates customer journeys and identifies customer touchpoints. Addresses gaps/risks in product experiences. Simplifies and improves processes to drive customer satisfaction.
Product Roadmap and Development :
Requires knowledge of:
Product roadmap development techniques; Roadmap presentation; Roadmap features and items; Project management techniques; Modern business practice (for example, Agile methodologies, Scrum); Minimum Viable Product (MVP) creation; Product development lifecycles; Product development concepts (for example, "Crossing the Chasm")
To build and own a simple product roadmap with proper phasing. Communicates with cross-functional partners and stakeholders. Explores alternative avenues to identify resources while navigating through organizational constraints and dependencies. Builds stakeholder alignment. Independently (or with minimal guidance) manages backlog/priority tradeoff decisions and communications. Manages product/feature rollouts and scaling (using an MVP approach) and iteratively optimizes the product.
Product Vision and Strategy:
Requires knowledge of:
Problem formulation and solutioning; Hypothesis framing; Business strategies; Business management practices across multiple domains; Customer segments and needs; Domain-specific knowledge; "Go to Market" strategies; Industry, environmental, and economic factors and competitors; Product discovery process, product vision, product strategy and challenges; Rapid prototyping and Lean experimentation methodologies; Concepts of "First Principle," "Whole Product," and "Crossing the Chasm" .
To own a simple customer problem and/or product requirements/needs. Assists in building new ideas/products. Explores new focus areas/unchartered areas for value creation leveraging first principles and develops a long-term vision. Articulates problem statements and hypotheses. Guides team members towards prototypes. Effectively communicates product strategy and vision and the unit economics of a product. Understand the need for "Go-to-Market" strategies and levers for user adoption.
Influencing and Building Stakeholder Consensus :
Requires knowledge of:
Verbal/non-verbal behaviors ; Application and allocation of business communication styles/techniques in ambiguous and challenging situations; Situational awareness; Elements of Emotional Intelligence and Influencing Styles; Communication channels/mediums; Interpersonal skills and universal relationship building.
To communicate in stakeholder meetings involving multiple teams. Conveys complex information and addresses ambiguity for robust technology development. Influences team members and stakeholders with sound recommendations. Independently prepares clear, concise, and logically structured reports/materials. Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately.
Requires knowledge of:
Competitive technology landscapes; Existing portfolio of enterprise systems, technologies, services, and architecture; Common PaaS and IaaS technologies and environments; Software quality assurance methodologies, tools, processes, and checkpoints; Emerging technology and industry trends; Product and technology innovation.
To demonstrate an understanding of InfoSec policies and process. Owns business and user acceptance testing for simple products/features. Independently represents technology requirements and drives technology design outcomes. Demonstrates an understanding of product architecture, services involved, and the database and cloud technologies used. Leverages knowledge of competitor products/services for assigned products. Drives informed discussions with engineering teams and stakeholders to assess feasibility and risks and prioritize efforts, features, and capabilities.
In-Depth Domain Expertise :
Requires knowledge of:
Domain-specific methodologies, tools, and processes; Domain-specific products; Domain specific best practices; Domain-specific market standards in product/platform architecture
To demonstrate awareness of various principles, ways of working, and subdomain specific terminologies across multiple subdomains within a domain. Compares the maturity of products, services, and processes across subdomains with others in the industry. Identifies areas of innovation across the subdomains, share potential innovations with the leadership team, and drive initiatives. Recommends new processes, automation opportunities, and ways of working for subdomains.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see [Register to View] .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at [Register to View] .
The annual salary range for this position is $144,000.00-$216,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock equity incentives
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America