(USA) Store Lead (Complex) - Wm, Management
What you'll do...
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent
customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines
and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and
Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the
store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and
implementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trends
and community needs for budget forecasting.
Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing
and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the
company's perspective to various external organizations following the company's media guidelines; and promoting company- sponsored programs,
events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community.
Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (for
example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of
the community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards;
and overseeing safety and operational reviews.
Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring
associates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity
and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business
plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring
progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work
environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching
for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to
others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business
partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;
and participating in and supporting community outreach events.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see [Register to View] .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at [Register to View] .
The annual salary range for this position is $80,000.00-$95,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Sales Volume Category (SVC) (based on facility sales volume)
- Complex Structure (based on external factors that create challenges)
- Academy Premium Pay (for certain roles in stores with Academies)
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year's general management experience to include financial accountability.
2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work
experience and 1 year's experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
1800 N PERRIS BLVD, PERRIS, CA 92571-3249, United States of America