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Job Details


Manager II, Business Operations



Full Time

On Site


Bentonville, Arkansas, United States

Position Summary...

What you'll do...

This role is remote*

We are looking for an experienced Risk Operations Manager II to drive impact, improvement, and innovation in our Risk and Performance business. This leader will have responsibility over risk decisioning, lead teams implementing risk strategy, effectively monitor and report on team performance, and be a thought partner in the creation of playbooks to support the business. This position will contribute to providing a safe selling environment and excellent customer experience and contribute to the continued success of the Walmart Marketplace.

You'll sweep us off our feet if...

  • You are skilled at diplomacy and aligning stakeholders with competing priorities, including senior leaders
  • You have experience in risk decisioning and structure
  • You are proactive in driving process improvement
  • You take analytical founded approaches and actions
  • You have a strong leadership presence
  • You're familiar with contact center management
  • You have experience creating comprehensive playbooks for disparate audiences
  • You are familiar with Salesforce and JIRA

You'll make an impact by:
  • Working with cross functional business partners to ensure Service Levels are met for our Partners
  • Defining business goals and targets
  • Managing and guiding a Supervisor population, to ensure that they are meeting/exceeding Key Performance Indicators
  • Being a strategic thought partner with various business units
  • Identifying and driving product and process enhancements
  • Launching new business initiatives to Associate populations
  • Thriving in an ambiguous environment


Manages daily operations and deliverables of the seller limits team; analyzing and interpreting reports; providing a feedback loop from manual processes that can assist in machine learning; ensuring associates adhere to policies and procedures; remaining up-to-date on company programs and initiatives that will result in increased workload; and providing guidance on team inquiries and escalations.

Oversees team to develop and implement complex tactical processes and business improvements to ensure operational performance objectives, metrics, and corporate policy requirements are met by collaborating with multiple stake holders; aligning workforce schedules with business objectives to ensure the efficient operation of associates and to meet service level goals.

Analyzes and interprets integrated information and provides strategic analysis to improve operational efficiency and effectiveness by running reports on a regular and ad hoc basis; ensuring the highest level of data integrity and accuracy; utilizing various advanced analytic methodologies to synthesize information; identifying volume and staffing trends; analyzing root causes of trends; developing creative and innovative solutions that meet business goals and align with long-term strategy; reporting findings to leadership; and partnering with leadership to develop solutions.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Preferred Qualification:
  • Bachelor's Degree in Business Operations, or equivalent work experience.
  • 3+ years of leadership experience in eCommerce Operations, Contact Center Management, or Risk Management
  • Project management experience
  • Excellent written and verbal communication skills
  • Operational skill sets and best practices

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About the Marketplace Seller Performance Team:

We help the customer save money and live a better life by setting and holding a high standard for ourselves & our marketplace sellers. When it comes to making a purchase from the Walmart Marketplace, we manage all aspects of the pre & post purchase customer experience. We're passionate about the work we do to empower our sellers and delight our customer, but believe work is always better when you're having fun. We aspire (and think we do a pretty good job) to be one of those teams you look back on at the end of your career and think, that was awesome.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see [Register to View] .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at [Register to View] .

The annual salary range for this position is $65,000.00-$139,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor degree in business or related field or equivalent experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related area

Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America