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Job Details


Director, Systems Accounts – Cardiovascular – Great Lakes - Remote

Sales and Related


Full Time

On Site


Chicago, Illinois, United States

Job Description

For six decades, we’ve been working to advance cardiovascular health by transforming the standard of care and bringing innovation to areas of high unmet need. CVD is the #1 cause of death worldwide. In fact, CVD is responsible for more deaths than all cancers combined. And after a decade of decline, the number of deaths is on the rise again. Evidence suggests the pandemic led to the worsening of CV outcomes.

This burden is likely to escalate and overwhelm society if we do not make significant changes to curtail the rising incidence. ASCVD accounts for 85% of CVD deaths and addressing key risk factors – such as elevated LDL-C and Lp(a) – can reduce the risk of heart attack and stroke.

Job Purpose:
The Director, System Accounts, Cardiovascular – Great Lakes geography is a remote field-based role that covers the following states, but not limited to: Michigan, Illinois, Indiana, and Wisconsin. The individual must live within the geography and must be near major metropolitan airport; Travel is required, and potentially on short notice.

The Director, System Accounts is accountable for the creation and execution of the business strategy for a defined set of accounts for the Cardiovascular portfolio. This role orchestrates cross-functionally (e.g., Sales, Medical, Market Access and PSS functions) in a non-reporting relationship, and reports into the Executive Director, System Accounts.

The Director System Accounts builds deep understanding of customers and key stakeholders and uses this knowledge to design promotional strategies that drive formulary adoption, protocol development, sales volume, market share, and profitability. They ensure all activities are in the best interest of the patients we serve, and that appropriate positioning of approved new products and services responds to customers’ needs. This role builds and maintains key business relationships with C & D suite personnel, in partnership with other functions and they optimize business results for the Novartis Cardiovascular portfolio with assigned accounts.

The Director, System Accounts, is well versed in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement.

The Director, System Accounts is the face of Novartis for our customers. Successful candidates in this role are highly proficient in facilitating a clinical dialogue that compels the customers to act on behalf of their patients, at scale within target accounts or systems. They build deep understanding of the entire account or system to appropriately address their key stakeholder’s unique needs and business objectives.

This role will have a strong focus and understanding of the customer, the external environment, competition, local market, and industry. The role excels in problem solving, influencing, and adapting to their customer’s needs to provide impact.

Your Key Responsibilities:
Beyond the expected priority of calling on key customers to drive demand of their assigned products, other responsibilities for the Director, System Accounts, include the following:
• Responsible for enabling agile adoption at scale within the entire account/system, including, overall demand and business performance (sales) – (e.g., health system, affiliated hospital, HOPD, outpatient),
• Owns (defines, creates, updates, measures) commercial strategic plan for the priority account, including objectives related to reach and frequency, key messages related to path to acquisition
• Coordinates with other functions as needed (PSS, Market Access, Medical) to compliantly execute against commercial strategic plan
• Serves as primary point of contact for the account and is knowledgeable of the status of all activities within the account, to the extent permitted by existing Novartis medical/commercial collaboration policies
• Accountable for guiding all relevant TA sales teams and/or directly generating demand within the system, set expectations for success, track progress
• Accountable for identification and education of key influencers within the system/account
• Identification of shared priorities and triage to appropriate Novartis stakeholder for follow-up, if needed
• Conducts internal quarterly business review on account performance to align all commercial functions and measure success

Customer-facing roles only:
While Novartis does not require vaccination for Covid-19 or proof of a recent negative test result for Covid-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [Register to View] 85989e9f909d9994909d8599b19f9e[Register to View] 82df929e9c">[email protected].

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $192,000 to $288,000; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.