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Job Details

Comcast Corporation

Eng 2, Advanced Product Installation



Full Time

On Site


Centennial, Colorado, United States

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

This position is responsible for HQ and some Division Test and turn-up of all new Comcast Metro Ethernet circuits in a commercial services environment, deploying metro ethernet CPE configurations as well as troubleshooting complex issues in all regions of the Comcast Business Enterprise Services network. The Engineer 2 will work as a part of a highly specialized Metro Ethernet Network Test and Turn Up (TTU) team, in an inbound/outbound Contact Center environment. Focused on resolving all first-contact issues and escalations for Comcast Businesses largest customers in an organized and timely fashion. Responsible for support of Customer, Project Manager, and Field Service Technicians as well as OFFNet Carriers and Cell Backhaul installation/issues. This position requires the ability to interpret large amounts of complex data and network engineering tools and complex designs. Effectively troubleshoot issues, access numerous applications, systems and databases to provide status updates and resolution in accordance with established practices and procedures. They are also required to contribute to their cross-functional team and act as a resource for colleagues with less experience. They will be capable of determining their own work priorities throughout the day depending on phone volume, work task queues, and special project timelines.

Job Description

Core Responsibilities

  • Demonstrate proficiency in all service and equipment types]
  • Validate and implement CPE configurations for new Metro Ethernet service
    Review and quickly understand customer needs and expectations during customer calls
  • Troubleshoot and resolve CPE issues as needed during installs
  • Test and turn-up new circuits in a production commercial services environment, in accordance with all Comcast practices
  • Ability to effectively utilize telnet/SSH, ticketing systems, and CLI
    Demonstrates knowledge of physical equipment such as switches, routers, or transport equipment
  • Successfully conduct change orders including bandwidth upgrades and downgrades, disconnects, and COS changes
  • Escalate issues with relevant notes and research, in a timely manner
  • Open and update service tickets in database/tracking systems
  • Consistently exercise independent judgment, discretion and sound communication practices in matters of significance
  • Must be able to work nights, weekends, and variable schedules as necessary
  • Experience working within Orion, Century, CCOM and TTS Remedy is desirable
  • Education Level: Bachelor’s Degree or Equivalent
    Certifications: CE-A. CE-P, MEF, CCNA or JNCIA preferred
    Basic knowledge of networking concepts and understanding of the OSI model
    Ability to handle both internal and external customer interactions while providing outstanding customer service
  • Other duties and responsibilities as assigned

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years


Pay Range: $31.98 - $47.97

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.