*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

We go where others won't, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect and enhance life. I: Job Summary This position is responsible for the inspection and packaging of product. Will perform all aspects of Inspection and Packaging with the ability to assist in day to day operations. II: Responsibilities &bull; Demonstrate competency on assigned qualification blocks: o Job specific Standard Operating Procedures o New Inspector Qualification &bull; Execute and document procedural steps in compliance with cGMP standards. &bull; Adhere to the procedures and safe practices for movement of product and materials and accurately complete all applicable documentation. This applies to room temperature and cold storage loctions. &bull; Perform room clearances in accordance with relevant Standard Operating Procedures &bull; Perform 100% visual inspection of product and classify rejected materials utilizing approved categories within required timelines (Qualification) &bull; Successfully complete annual inspector re-qualification requirements &bull; Manually package product in final packaging components while verifying that lot information, including lot number and expiration date, are accurate &bull; Load and unload product from vial labeling machine during labeling process &bull; Package product in final packaging components while verifying that lot information, including lot number and expiration date, are accurate &bull; Maintain state of facility environmental control including: preparation of defined concentrations of cleaning solutions, daily, monthly, quarterly and annual cleaning of manufacturing surfaces and equipment per Standard Operating Procedures &bull; Review all documentation generated as each step is completed for accuracy of calculations / data entry and completeness of process signature steps &bull; Stock gowning and consumable supplies in the controlled areas maintaining Just-In-Time inventory (JIT) control of manufacturing materials The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned. III: Education, Experience & Skills &bull; HS Diploma or equivalent &bull; 0-2 years of relevant experience &bull; Knowledge of cGMP and CFR requirements Per CDC guidelines, Emergent strongly recommends that all employees working on site are vaccinated to help ensure their safety, as well as the safety of fellow employees. This includes the use of good judgment when determining when the CDC guidelines advise that you stay home when ill. There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate. Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions. Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce. Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law. Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy . Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions' approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions' approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.

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Assistant Technician, Post-fill Manufacturing (3rd Shift)

Franklin, WI 53132, USA Req #9690 Monday, March 11, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work the first and second shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABORER

622-FILER CITY MILL-H, 2246 Udell St, 2246 Udell St, Filer City, Michigan, United States of America &bull; Filer City, MI 49634, USA Req #9693 Monday, March 11, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Responsibilities : Perform a variety of manufacturing tasks using production equipment to ensure steady workflow. Ability to perform minor equipment adjustments and ensure quality checks are performed before, during, and upon completion. May stack boxes, clean areas of the facility, or perform other general helper duties. Move and lift heavy objects. Maintain production and work records. Examine products in order to verify conformance to specifications. Clean rooms and/or work areas as needed. Sort manufacturing materials and products. Load and unload materials into machinery. Load, unload, and stack products, materials, and containers. Measure, weigh, or count products and materials. Operate hoist, winch, and hydraulic boom. Perform safety inspections in the manufacturing and industrial settings of the plant. Use both hand and power tools as needed. Correctly mark products and containers for identification purposes. Basic Qualifications : High School Graduate or GED. Two out of last four years must have worked full or part-time. Successful candidate must be willing to work swing and graveyard shifts, along with required overtime as needed. Must have a strong safety background and a good attendance record. Excellent communication and team work skills are essential. Must be able to push, pull, bend, and twist repetitively. Have an understanding that both temperatures and work volume may vary. Preferred Qualifications : Previous plant manufacturing experience, particularly within the corrugated or packaging industry is a plus. Tests and Board Interview: Those selected to go through the PCA hiring process will be asked to take a series of five (5) written tests and take part in a structured board interview. The five (5) written tests are all timed and involve: Basic mechanical principles Basic arithmetic skills The ability to visualize three-dimensional figures The ability to compare numbers or patterns quickly and accurately Basic verbal ability The interview will be conducted by a four (4) person board and involves a review of each candidate's: Work History Achievements and accomplishments Knowledge and skill acquisition Interpersonal skills and helpfulness Task related likes and dislikes Physical demands experience on previous jobs PCA provides a competitive comprehensive benefits package. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories Qualified candidates must apply at: www.Careers.PackagingCorp.com All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL UTILITY

7500 Shadwell Dr, Roanoke, VA 24019, USA Req #9862 Wednesday, April 10, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Maintenance Technician Packaging Corporation of America Plant Address City, State Pay and Benefits Pay Range = Based on mechanical and electrical skills and experience. Excellent Benefits Package (Health, Dental, Optometry) 401K Plan 1.5 Pay over 8 hrs. and over 40 1.5 Pay Saturday and Sunday 1.5 Pay Holidays + additional OT over 8 hours on holidays Uniforms Provided PCA provides paid training to help technicians advance through the skill levels and achieve higher pay. Technicians supply their own basic hand tools. PCA provides a tool stipend (or replacement) to help technicians maintain basic hand tools. PCA provides all special and heavy tools. PCA provides Safety shoes and Safety Glass stipends PCA provides Uniforms for Maintenance Technicians Responsibilities This position is based at the PCA Box Plant located in Roanoke, Virginia. This position will perform a variety of maintenance tasks including diagnosing, repairing, rebuilding, or replacing mechanical, electrical, hydraulic, and Pneumatic systems on plant equipment. Technicians work as part of a team to safely perform Preventive Maintenance Activities as well as answer break down calls in a Production Environment. All Maintenance Technician positions are multicraft and training is provided to develop these skills. Basic Qualifications 2+ Years' experience in successfully troubleshooting and repairing industrial machinery. A Technical Degree in the Mechanical or Electrical Trades is a plus. The production schedule is 3 shifts. Maintenance Technicians are placed on shifts according to plant needs and seniority. Opportunities to change shifts are available when organization changes occur or production schedules change. Be Authorized to work in the US. Experience in the Corrugated Packaging or Printing Industry is a plus. All applicants must apply at Careers.packagingcorp.com to be considered . All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

MAINTENANCE A~XH0122~5204

Gas City, IN 46933, USA Req #9767 Wednesday, April 10, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Customer Service Manager is responsible for directing and coordinating the plant customer services functions in the most effective and professional manner to ensure that the customers' needs are exceeded. PRINCIPLE ACCOUNTABILITIES: Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing. Interact with scheduling, production, and shipping departments to maintain on-time delivery. Ensure customers' expectations are exceeded, especially on first orders. Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments i.e. design, sales, production etc. Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action. Strive to continuously improve the customer service standards by establishing, developing, and supporting plant goals and quality standards. Investigate and resolve customer complaints including billing issues or credit requests, and communicate common problems to internal departments as necessary. Recommend changes and improvements to products, services, policies, and operations to better fulfill customer needs. Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just in time schedules; including taking physical inventory at month end. BASIC REQUIREMENTS: Education equivalent to a bachelor's degree. Seven (7) years' previous work experience in a customer service role. Previous experience in managing people with experience in hiring, coaching, performance development, and corrective action. Demonstrable experience handling customer orders on an order entry system, maintaining / building strong positive customer business relationships and estimating and pricing orders. Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook. PREFERRED REQUIREMENTS: Bachelor's degree in Business. Previous experience using an automated order entry system. Experience in the manufacturing sector, containerboard and corrugated packaging industry. KNOWLEDGE, SKILLS & ABILITIES: Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong attention to meeting and exceeding customer expectations. Ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening, evaluating, and problem solving skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

MGR-CUSTOMER SERVICE~S3900B~7373

388-TREXLERTOWN-H, 7451 Cetronia Road, 7451 Cetronia Road, Allentown, Pennsylvania, United States of America Req #9861 Tuesday, April 16, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust 2nd Shift (3PM-11PM) 3rd Shift (11PM-7AM) Pay and Benefits &bull; Pay Rate = $22.39 per hour, plus shift differential for second or third &bull; Excellent benefits package (Health, Dental, Vision) &bull; 11 paid holidays &bull; Company-paid life insurance &bull; 401k plan with company match &bull; Company provides safety shoes and prescription safety eyewear allowances RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work the first and second shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Edmore, MI 48829, USA Req #20047 Thursday, May 9, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABOR

Commerce, CA, USA Req #20048 Thursday, May 9, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work involves all shifts including weekends in company trucks, delivering orders to our customers and checking them for accuracy. Responsible for following all DOT regulations, including pre-trip and post-trip inspections, properly maintaining your log book and/or e-logs, and reporting any deficiencies in your equipment. BASIC QUALIFICATIONS: High school graduate or equivalent. Class A Commercial Driver's License and 1+ years of Tractor/Trailer driving experience. Dependable and safety conscious. Consistent on-time performance and strong customer service skills. Excellent driving record. ELD knowledge preferred. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Truck Driver

Kingsburg, CA, USA Req #20045 Thursday, May 9, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Helper in our Kingsburg, California facility. Responsibilities: Assist the Assistant Operator - includes, but is not limited to, cutting straps, removing dunnage, washing print plates, and assist in feeding material. All activities associated with stacking material, including the ability to read and follow instructions on factory cards. Follow all company safety rules and lock-out tag-out procedures. Monitor quality of boxes and report issues. Assist the Bander Operator, which includes the proper placement of load tags and bands. Responsible for safely operating the baler. May be required to stack parts up to 50 lbs. for a period of up to 12 hours. Basic Qualifications: High School Graduate or GED Be passionate about maintaining a safe work environment. Able to pass pre-employment background check and drug test. Must be able to sit, stoop, and bend. Must be able to work overtime and weekends as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

HELPER

International Falls, MN 56649, USA Req #20046 Thursday, May 9, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Shift Supervisor in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Responsible for the day-to-day management of the Riverside area on shift. The process areas may include any area of the mill but will focus on the Pulp/Bleach, Power and Recovery, Chip Production, and Environmental areas of the mill to resolve daily issues. Principle Accountabilities: Responsible for employee safety, environmental compliance, machine efficiency, product quality, and crew training. Responsible for crew meetings and communicating effectively to crew members and the day shift management team, ensuring, and reinforcing that safety is a number one priority. Resolve short and long-term cost and productivity issues. Lead troubleshooting of equipment operation problems by ensuring that crews are trained to operate machine(s) in safe and effective manner. Assist in identifying productivity, quality, and efficiency bottlenecks. Exercise leadership to improve safety and develop self-directed work teams. Ability to work with Paper Machine Shift Supervisors to ensure seamless coordination between Riverside and City Side areas of the mill. Effective daily communication with crew, peers, and day shift management. Responsible for administrative/ personnel issues on shift. Respond to other duties as required. Basic Qualifications: Bachelor's degree in mechanical, chemical, or bio-resource (pulp & paper) science engineering or 3+ years in a similar leadership role. Must be authorized to work in the U.S. Preferred Qualifications: 3 + years' experience in industrial operations. Supervisory management with experience in hiring, coaching, performance development, and corrective action. The successful candidate must possess the following Knowledge, Skills & Abilities: Must have strong demonstrated leadership skills and the proven ability to lead effective teams. Problem solving skills and the ability to positively implement change are required. Excellent communication and interpersonal skills are essential. Strong computer skills required including Microsoft Excel, PowerPoint, Word, and Outlook. PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Shift Supervisor - Riverside

<div> POSITION PROFILE Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers workflow. Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES Possess the legal background to understand client matter workflow, such as:<ul> <li>Charge back to firm and/or clients for work, supplies, hours, etc.</li> <li>Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).</li> <li>Familiar with legal records management processes.</li> <li> Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.</li> <li>Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).</li> </ul>OTHER DUTIES AND RESPONSIBILITIES<ul> <li>Responsible for the effective implementation and management of the RICOH Service Excellence methodology.</li> <li>Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract.</li> <li>Handles formal contact with the customer daily.</li> <li>Handles highly confidential documents that may be time sensitive.</li> <li>Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.</li> <li>Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).</li> <li>Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline.</li> <li>Provides training on workflow and machine operations when necessary.</li> <li>Ensures payroll accuracy by overseeing and correcting all time clock punches.</li> <li>Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.</li> <li>Operates shifts and maintains quality of work to comply with audits and deadlines.</li> <li>Meets quality and deadline standards by the effective use of job scheduling practices.</li> <li>Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.</li> <li>Facilitates resolution of issues concerning pricing, orders-in, and invoicing.</li> <li>Ensures all direct reports execute objectives using tools such as: a developmental plan, ninety (90) day plan, and regular performance reviews.</li> <li>Posts reports showing productivity, quality, and deadline results.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Completes site reports and other paperwork on time and accurately.</li> <li>Completes month-end management report.</li> <li>Assists the account manager with review of the monthly financial reporting.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires a high school diploma or GED and 2+ years of experience in a related field.</li> <li>Minimum of 2 years' experience in the legal industry is strongly preferred.</li> <li>Preferred experience with different types of law and the different departments such as: criminal, civil, corporate, real estate, bankruptcy, intellectual property, etc.</li> <li>Preferred computer experience and proficiency working with programs such as: Word, Excel, PowerPoint, Adobe (pdf), and legal software.</li> <li>Preferred experience in delivering classroom and/or informal training sessions.</li> <li>Preferred experience in operation of the most advanced machines, performing complex jobs.</li> </ul> Knowledge, Skills And Abilities<ul> <li>Good organizational skills.</li> <li>Ability to effectively set goals, lead and train employees.</li> <li>Good technical skills and ability to use complex machinery.</li> <li>Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.</li> </ul>Working Conditions and Mental/Physical Demands <ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Legal Office Site Leader

<div> POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES<ul> <li>Possess the legal background to understand client matter workflow, such as:</li> <li>Charge back to firm and/or clients for work, supplies, hours, etc.</li> <li>Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).</li> <li>Familiar with legal records management processes.</li> <li>Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.</li> <li>Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).</li> </ul>OTHER DUTIES AND RESPONSIBILITIES<ul> <li>Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.</li> <li>Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer.</li> <li>Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler.</li> <li>Handles time sensitive documents that are confidential in nature.</li> <li>Works to provide quality and accurate reproduction, scanning, or project work.</li> <li>Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.</li> <li>Provide imbedded support to specific floors or integrated practice groups.</li> <li>Assist with coordinating projects that will be completed off site.</li> <li>Maintains logs for billing and assists in calculating charges for work or jobs performed.</li> <li>Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.</li> <li>Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.</li> <li>Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.</li> <li>Deliveries and pickups may require travel between offices or another office location.</li> <li>Performs duties related to the shipping and receiving of materials and packages.</li> <li>Performs filing duties in conjunction with specific customer requests, which may include purging' and archiving old documents.</li> <li>Performs duties of scanning, file conversion, file naming, and encryption.</li> <li>Performs FTP (File Transfer Protocol) between computers and files for printing.</li> <li>Manage TOC (Table of Contents) first page of electronic file.</li> <li>Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.</li> <li>Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Performs daily quality checks on convenience copiers to ensure proper functionality.</li> <li>Responds to errors or troubled copy machines. Also works to clear paper jams.</li> <li>Maintains daily meter and service logs.</li> <li>Stocks and organizes convenience copier areas.</li> <li>Straightens, organizes, and manages firm conference and meeting rooms.</li> <li>Assists facilities with box moves, office moves, and occupant moves.</li> <li>Assists facilities with light maintenance duties.</li> <li>May perform occasional cleaning duties.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma or GED and 1-2 years of related work experience.</li> <li>Minimum of 2 years' experience in legal industry is preferred.</li> <li>Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.</li> <li>May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy.</li> </ul> Knowledge, Skills And Abilities<ul> <li>Working knowledge of copier and other related equipment and repair is preferred.</li> <li>Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow</li> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basis electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li>Possesses troubleshooting and problem solving skills.</li> <li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills.</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.</li> <li>Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.</li> <li>Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Legal Office Associate

<div> POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li>Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require "standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred</li> <li>Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles</li> <li>May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.</li> <li>Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.</li> <li>Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.</li> </ul>Knowledge, Skills And Abilities<ul> <li>Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers</li> <li>Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.</li> <li>Possesses basic math skills.</li> <li>Possesses judgment in making sound justifiable decisions and taking action in solving problems.</li> <li>Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.</li> <li>Possesses commitment to task by having started and persisted with specific courses of action.</li> <li>Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.</li> <li>Possesses working knowledge of account services to facilitate job scheduling.</li> <li>Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources</li> <li>Possesses ability to resolve customer related issues.</li> <li>Possesses ability to troubleshoot and coordinate problem resolution.</li> <li>Possesses proficiency in the use of Microsoft and computers.</li> <li>Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift</li> <li>Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> <li>Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> <li>Specific vision abilities required by this job include close vision</li> <li>Frequent local car travel</li> <li>While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Multi Site Customer Service Coordinator

Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. Meet and Greet guest as they enter the building. Registering them in the company registry software. Work hand in hand with Executive Administrators on the Executive Level Proficient in Microsoft Office Products Word, Excel, PowerPoint, Outlook. Knowledge in Concierge Services and Conference Room setup for large Scale Meetings on a regular basis Technology of setting up Teams and WebEx style meetings in conference rooms working with Projectors and Video Conference systems. Be flexible in duties and be physically able to be on feet for extended periods of time and be able to lift 25-35 lbs. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Greets the public.</li> <li>Distributes name badges to visitors, temporary employees, etc.</li> <li>Issues facility access cards to employees.</li> <li>Schedules meeting rooms for all.</li> <li>Answers and transfers calls from all over the United States.</li> <li>Participates enthusiastically in company and community service events.</li> <li>Performs light Administrative duties.</li> <li>Performs PC Support and Administrative duties as needed.</li> <li>Acts as a model for Vision, Values, and Mission.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Responsible for the timely updates of company phone and speed dial lists.</li> <li>Responsible for issuing of the Company Loaner Cell Phones.</li> <li>Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).</li> <li>Understands other work areas.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:<ul> <li>Requires high school diploma or equivalent and 2+ years of prior switchboard experience.</li> </ul>Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.Scope from Customer.

Senior Receptionist & Switchboard

<div> POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Runs high volume/production copy machines and performs binding and finishing work.</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Perform basic equipment troubleshooting and escalate calls to technicians</li> <li>Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)</li> <li>Performs duties of scanning and /or imaging documents</li> <li>May perform Reception services on temporary/occasional basis</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains logs and may generate reports.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping of materials.</li> <li>Performs duties related to the receiving of materials.</li> <li>May perform meeting room and conference room set ups.</li> <li>May perform building occupant moves within assigned facilities.</li> <li>May perform light maintenance, and cleaning duties as assigned.</li> <li>May occasionally perform shipping, receiving and dock work in a mailroom type environment</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging' and archiving old documents.</li> <li>Understanding of Ricoh Services Portfolio & Technology</li> <li>Ensures data for Ricoh MOR, SPG and job logs are captured</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma or GED and1-2 years of related work experience.</li> <li>Some related copy job experience is preferred.</li> <li>May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.</li> <li>Demonstrate competency in basic computer skills including proficiency in MS Office Suite</li> </ul> Knowledge, Skills And Abilities<ul> <li>Working knowledge of copier and other related equipment and repair is preferred.</li> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basis electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li>Possesses troubleshooting and problem solving skills.</li> <li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills.</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.</li> <li>Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.</li> <li>Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Mailroom Associate

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Mail Associate

<div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior On-Site Service Specialist

<div> POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Runs high volume/production copy machines and performs binding and finishing work.</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Perform basic equipment troubleshooting and escalate calls to technicians</li> <li>Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc</li> <li>Performs duties of scanning and /or imaging documents</li> <li>May perform Reception services on temporary/occasional basis</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains logs and may generate reports.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping of materials.</li> <li>Performs duties related to the receiving of materials</li> <li>May perform meeting room and conference room set ups.</li> <li>May perform building occupant moves within assigned facilities.</li> <li>May perform light maintenance, and cleaning duties as assigned.</li> <li>May occasionally perform shipping, receiving and dock work in a mailroom type environment</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging' and archiving old documents.</li> <li>Understanding of Ricoh Services Portfolio & Technology</li> <li>Ensures data for Ricoh MOR, SPG and job logs are captured</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma or GED and 1-2 years of related work experience.</li> <li>Some related copy job experience is preferred.</li> <li>May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.</li> <li>Demonstrate competency in basic computer skills including proficiency in MS Office Suite</li> </ul> Knowledge, Skills And Abilities<ul> <li>Working knowledge of copier and other related equipment and repair is preferred.</li> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basis electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li>Possesses troubleshooting and problem solving skills.</li> <li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills.</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.</li> <li>Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.</li> <li>Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Office Associate

<div> Specialist II, Technical Product Support POSITION PROFILE Provides high level pre and post-sales support for technicians, sales staff, system engineers and system analysts. Specializes in complex technical aspects of digital copier devices, related utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily operations, including monitoring and evaluating staff performance and training individual staff members. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Monitors and evaluates the performance of staff members within area of responsibility and reports performance to the manager</li> <li>Trains and guides staff members in specialized support of designated equipment and software</li> <li>Mentors team members; this includes training and the development of training tools to help elevate a team member's technical and/or networking knowledge</li> <li>In the absence of the manager, or as required, communicates directly to upper management</li> <li>Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely, professional manner with no assistance</li> <li>Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation</li> <li>Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise</li> <li>Responsible for taking ownership of issues that have been escalated and guides other staff members in support of issues they are handling</li> <li>Makes entries for incoming issues</li> <li>Responsible for servicing and safekeeping of assigned company property</li> <li>Under supervision of the department manager follows company and departmental training programs, policies, procedures and guidelines</li> <li>Provides Specialist Services</li> <li>Monitors open issues of all staff</li> <li>Researches and tests recurring issues on assigned products, creating any needed documentation (i.e. change request, field bulletins or procedures) for approval</li> <li>Recommends and orders new equipment for the lab environment, and oversees the installation and set-up of new equipment into the lab, including performing any testing needed for available network environments and developing internal training for the department</li> <li>Facilitates the testing and/or debugging of new software releases for assigned vendor</li> <li>Team Leadership</li> <li>Approves and reviews department documentation for content and accuracy prior to assuring timely disbursement</li> <li> Develops, in conjunction with the department manager, standards and programs for internal and external training on supported vendor products and conducts such training programs</li> <li>Provides positive reinforcement to staff personnel within assigned product lines, while assuring their performance and conformance to departmental guidelines</li> <li>Assumes responsibilities of the manager as required, making decisions in the manager's absence</li> <li>Completes all required administrative tasks or projects in an accurate and timely manner</li> <li>Secondary Duties</li> <li>Installs and maintains current digital copier application software on assigned workstation and assists others with this installation</li> <li>Maintains immediate office area to company standards</li> <li>Maintains and monitors currency of hard copy documentation on supported products</li> <li>May be responsible for maintaining and safe keeping of a laptop with a value of about $3,000</li> <li>Performs other duties as assigned</li> </ul> QUALIFICATIONS (Education, Experience and Certifications) Typically requires:<ul> <li>High school diploma or equivalent; 4-year college degree is desired</li> <li>Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals) typically gained through completion of 2-year technical school training</li> <li>Minimum of 5 years of experience in the configuration, maintenance and repair of digital copiers and printers, or equivalent experience in related equipment</li> <li>5 years of experience as systems and technical specialist or equivalent support experience with related equipment</li> <li>Netg certified or equivalent, and proficiency with Windows and Unix operating systems</li> <li>Proficiency with connectivity issues on assigned network connectable devices</li> <li>Experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects</li> <li>Experience in the development of training materials and tools</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Possesses ability to read and understand technical documentation, manuals and electrical diagrams, as well as the ability to communicate this knowledge</li> <li>Possesses ability to create complex technical documentation and support materials</li> <li>Possesses superior skills with a methodical approach to resolving problems</li> <li>Possesses strong interpersonal skills with ability to guide, motivate, direct & lead departmental staff</li> <li>Possesses superior verbal and written communications skills.</li> <li>Possesses excellent customer service skills, including ability to follow up to ensure closure of issues</li> <li>Possesses initiative and ability to be self-motivated</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise</li> <li>Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns, cuts, etc. and conditions that could result in loss of fingers</li> <li>Shift work, overtime, stand-by and/or on-call may be required</li> <li>Seeks guidance when necessary and uses judgment to analyze and determine the particular issue support is being called on to determine the solution route to be used</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems</li> <li>Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers</li> <li>Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds, or cases of paper may be carried around the test lab area</li> <li>A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. Remains seated at desk</li> <li>Physical effort is required to lift and carry objects that weigh up to 50 pounds.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Specialist II, Technical Product Support

Business Process Consultant The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. Responsibilities: <ul> <li> Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. </li> <li> Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement. </li> <li> Influence requirements and outcome expectations leading to client's selection process and evaluation criteria. </li> <li> Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. </li> <li> Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. </li> <li> Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. </li> <li> Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters. </li> <li> Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. </li> <li> Manage client expectations via a detailed project plan and resulting handoffs within Ricoh. </li> </ul> Qualifications: <ul> <li> 7+ years of experience leading complex workflow, workflow integration and outsourcing deals. </li> <li> 7+ years of experience with the direct management of complex solutions and business development. </li> <li> Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses. </li> <li> Proven ability to develop and present business cases including financials and value proposition. </li> <li> Experience with developing and maintaining effective internal and external business relationships with clients and industry partners. </li> </ul> <ul> <li> Additional Pay Details </li> <li> Compensation Range </li> <li> $118,750.00 - $131,250.00 per Year </li> <li> Commission Eligible </li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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