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Job Details


Comcast Corporation

Manager, Digital Media Services Engineering & Operations

Telecommunications

All

Full Time

On Site

No

Plymouth, Massachusetts, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role will act as the managing engineer for the Digital Media Services Engineering & Operations team. Leads all aspects of managing the day-to-day activities of the Engineering team and oversee the technical management of our DMS video productions that include video content and live meeting productions (in-person, hybrid, and full virtual), new technology implementation, and training of staff. Manages a team that may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in developing technological workflows and processes.

Job Description

Core Responsibilities

  • Oversees a team of 4 engineers, providing in-house engineering tech support to video productions that reach and engage the 16,000 employees in Comcast's Northeast Division and external clients in partnership with the Public Relations and Government Affairs teams.

  • Plans long and short-term production technical strategies.

  • Research, Recommend, and implement new tools, technologies and technical efforts in support of overall productions.

  • Collaborates and plans with production and creative counterparts to execute on production vision and high-quality content delivery.

  • Manages broadcast activities to ensure compliance with FCC regulations including Emergency Broadcast Service and transmitter power requirements.

  • Will troubleshoot equipment and recommend appropriate solutions including vendor repair, in house repair or equipment replacement.

  • Manages training activities which increase the staff's knowledge on disaster recovery and/or new technologies.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights, weekends, travel, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.

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