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Job Details

Comcast Corporation

Operations Efficacy Engineer



Full Time

On Site


Philadelphia, Pennsylvania, United States

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Xperience Technology Organization (XTO) is responsible for innovative solutions impacting the experiences across the entire employee and customer lifecycles. XTO develops technology that powers customer and employee experiences. Within the XTO group, XTO Operations Assurance delivers strategic and operational leadership and expertise across the organization. A critical function of Operations Assurance is Operations Efficacy, whose responsibility is to ensure the intended business outcomes and impacts of the software deployed in Production. As an Operations Efficacy Engineer on the team, you'll perform data analysis of the various customer journeys to identify opportunities for improvement and optimization and collaborate with cross-functional teams to ensure the implementation of the identified opportunities. We are seeking a highly motivated individual possessing a robust blend of technical and business knowledge and an end-to-end (E2E) understanding of data flow across systems. The successful candidate must have extensive data analysis experience and demonstrate a keen ability to develop insights through data-driven decision-making. The position does not have any direct supervisory responsibilities but may direct workflow and act as a technical lead for teams or projects. If you are passionate about data analytics and identifying trends to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity.

Job Description

Core Responsibilities

  • Perform a thorough analysis to identify key performance indicators (KPIs) that provide valuable insights into the Comcast customer journeys (Join, Change, Leave, Enjoy, Pay, Problem).
  • Design and develop tools to monitor, track, and analyze the identified KPIs, focusing on data accuracy, reliability, and scalability.
  • Construct data pipelines to efficiently extract data from multiple sources into a secure and scalable cloud-based data analytics platform.
  • Develop visually appealing and insightful reports and dashboards to measure the efficacy of customer journeys and underlying business processes.
  • Conduct extensive data analysis using metrics, KPIs, and dashboards and effectively identify patterns, anomalies, and trends over extended periods.
  • Collaborate with cross-functional teams to comprehensively review data anomalies and collaboratively identify gaps, pain points, and opportunities for continuous improvement and optimization.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.

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