Lead Analyst, Macro Support
Job SummaryDo you work well virtually? Are you an inspiring team member? Do you know how to support operations while simultaneously working in partnership with others in support of designing a future-state technical architecture and business processes? Do you get excited about working with a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while focusing on operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer 'yes' to these questions, then read on! IS Solutions team coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform migrations, security compliance and risk mitigation 4) Manage financial responsibilities for consumer services 5) Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management 6) Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing 7) Manage and maintain test environments for post-production validation of customer experience with product, applications and software 8) Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs The ISS Macro team within Operations Solutions is a national team that supports automated updates into the biller in support of multiple Comcast teams for product launch, process improvements, and recoveries. We seek the best and brightest talent within our team! You'll be successful if you have the following experience and qualities:
Requires advanced knowledge of Database Technologies (Oracle/SQL Server), familiarity with various programming languages and Integrated Development Environment (C#, [Register to View] MVC 5, Visual Studio, etc.)
Leads functional and technical troubleshooting for existing macros across multiple frameworks and in support of future state functionality, including creating and updating technical and customer facing documentation and M&P's
Working knowledge of emulator software (3270, Rhumba, Reflections, etc.) and related CSG transaction used in Macros with the ability to evaluate new and changing functionality as it is introduced
Possess advanced analytical and problem-solving skills
Working knowledge of GUI Macros (Macro Express, Auto Hot Key, Automation Anywhere, ACSR)
Complies with National standards and business processes
Must understand PII and CPNI data classifications and compliance requirements
Other duties and responsibilities as assigned
Provides support to team members, leadership and IS end users to identify root causes of issues and offers solutions
Provide leadership reporting, as needed
Contributes in the learning sessions meant to cross-train and educate analysts
Provide reports and monthly Key Performance Indicator detailing IS team quality performance
Support and test biller and edge system software enhancements
Responsible for automation within CSG that may directly impact care, tech ops, finance, revenue, taxes, engineering and customer experience
Provides timely and efficient feedback regarding processes
Leading the development of macro technology, tools, and platforms as well as recommend enhancements
Able to work flexible hours, including early morning, late nights, and weekend to manage CSG releases, large project launches, macro automation kick off, and to achieve deadlines
On call support on a rotating schedule
Expected to travel as needed (generally 1-2 times annually)
Regular, consistent and punctual attendance.
Excellent interpersonal, verbal, listening and written communication skills
Highly developed data analysis skills, problem solving, decision-making and attention to detail.
Able to work independently and as an effective member of a virtual team leveraging the defined technologies provided (i.e., Teams, Camera, etc.)
Self-motivated, high energy and able to work in a constantly changing and often stressful environment.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
National Pay Range: $77,297.20 USD-$181,165.32 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.[Register to View] />