*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow-through to help customers serve their communities and to be their best in the moments that matter. Job Description This is a full-time role that works with California Strategic Customers that have new and existing Public Safety software to maximize usage, value and product satisfaction. This will be a hybrid role where they are responsible for effectively transitioning new business from the deployment and activation phase to ongoing use, value creation and product satisfaction. Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are documented and understood. They are also responsible for partnering with customers to promote their full adoption of Motorola products and services, including growing their ongoing use, value creation and product satisfaction across key user populations. In this engagement, the goal is to ensure their desired outcomes are realized. They are also responsible for modeling exemplary behavior from an adherence to process and best practices perspective, mentoring Primary Customer Success Managers on the team, identifying opportunities for continuous improvement, and driving statewide and regional strategies as appropriate. Responsibilities:<ul><li> By gaining a deep understanding of who the agency is, and what they are trying to achieve both strategically and operationally, can align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges. </li><li> Grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use cases and outcomes. </li><li> They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for agency contacts. </li><li> Work closely with our Deployment, Support and Sales teams to ensure clients are set up for success and the transition to Customer Success is smooth. Also works with the Motorola onsite administrators. </li><li> Provide both proactive and reactive advocacy for customers </li><li> Customer Retention - Develop and implement strategies to minimize client churn. </li><li> Drive adoption, outcomes and annual recurring revenue and map out a customer retention strategy that minimizes the risk of agency churn. </li><li> Identify opportunities for account renewal and expansion. This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase. It also removes barriers and challenges that keep customers from achieving their outcomes. </li><li> Provide customer awareness of new feature and function release availability and drive the customer to stay current on upgrades and offerings that drive meaningful operational impact. </li><li> Will work with the Onsite Administrator and the customer to identify specific topics or functions that product releases address as they relate to open customer support tickets and advise the customer on anticipated effects on their operations. </li></ul>Key Characteristics:<ul><li> Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and state-specific inputs (current events, policies, etc) and model this behavior to the team as well as mentor those in need of guidance. </li><li> Meet or exceed documented quarterly and yearly individual and team goals. </li><li> Aid Motorola's larger public safety agencies in identifying and extracting the expected value from their Motorola Software portfolio. </li><li> Provide best practices to customers, understand their workflows, organizational structures, and overall usage requirements, and help them achieve their operational goals through the use of Motorola's products. </li><li> Work closely with multiple cross-functional teams, provide insight into customers' needs and challenges, influence/guide internal product roadmaps and projects, and remove barriers and challenges that prevent customers from achieving their desired goals and objectives. </li><li> Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. </li><li> Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. </li><li> Communication: Ability to communicate clearly and effectively with customers, peers and managers. </li><li> Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. </li><li> Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role </li><li> Project Management skill set is highly useful. </li><li> Demonstrate advanced CSA skillset, including the ability to run Operational Assessments, deliver at an executive level (high executive communication skills), and contribute to the team/elevate the team by contributing to and/or leading special projects, identifying gaps and introducing process improvements. </li><li> Systems and Process Oriented: Enjoy figuring out the best and most efficient way to accomplish a goal and you relish sharing that knowledge with others. </li><li> Relationship Builder: Demonstrated ability to influence and maintain working relationships in large, cross-functional organizations and law enforcement agencies. </li><li> Team Player: Ability to coordinate and collaborate effectively with cross-functional internal resources. </li><li> Strong Customer Focus: Demonstrate understanding of the customer needs, proactively responding and following through on customer commitments. </li><li> Motivation: Ability to keep yourself motivated, along with those around you. </li><li> Avid Learner: Commitment to increasing knowledge, learning from mistakes, and developing personally and professionally. </li><li> 2+ years working with Enterprise-level customers is desired. </li><li> Working knowledge of Motorola Solutions Command Center and Mobile Video Software to include: Deep knowledge of PremierOne, CommandCentral, AWARE, Vesta, Mobile Video and License Plate Recognition. </li><li> Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans. </li><li> A proven track record of leading process improvements within large organizations. </li><li> Previous experience tracking product adoption and customer engagement through data-analysis tools. </li><li> Strong executive presence and presentation skills. </li><li> Demonstrated ability to deal with change and excel in high-stress situations. </li><li> Proficiency in the use of Microsoft Office as well as the Google Suite of products, Gainsight a plus. </li><li> Customer success advocate experience preferred. </li><li> Ability to travel 75+% to customers. </li><li> This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. </li></ul> Basic Requirements<ul><li> Must live in Arizona or Nevada </li><li> Seeking 7+ years experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management. </li><li> Must be able to obtain background clearance as required by government customers. </li></ul> Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

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Senior Customer Success Manager - Strategic Accounts

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation. Job Description This position is a Motorola Solutions Region Software Specialist for the CommandCentral AWARE System, based in Florida. The Software Specialist will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE Deployment, related services, and interfaces. The Software Specialist builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC). THIS IS A REMOTE POSITION WORKING WITH COMMANDCENTRAL AWARE CUSTOMERS VIRTUALLY OR ONSITE Responsibilities of the CommandCentral AWARE Regional Software Specialist include but are not limited to: <ul><li> Provides tailored technical customer operations support and consulting for customers' CommandCentral AWARE system, related services and interfaces </li><li> Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance </li><li> Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing. </li><li> Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance. </li><li> Executes customer operations policies and procedures </li><li> Assists in the testing and execution of new builds </li><li> Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance. </li><li> Runs diagnostics; runs system performance and requirements analysis </li><li> Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions </li><li> Initiates problem solving action and follows through to resolution </li><li> Performs root-cause analysis of problems to formulate and recommend improved alternative operations </li><li> Leads process improvement initiatives </li><li> Assists with administrative functions for the CommandCentral AWARE solution </li><li> Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. </li></ul> Preferred Knowledge/Skills: <ul><li> Motorola Solutions CommandCentral AWARE </li><li> Experience with GIS applications </li><li> Video Management Software </li><li> Excellent interpersonal skills </li><li> Fluent in English, oral and written </li><li> Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support </li><li> Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management </li><li> Proven track record working with or deploying enterprise hardware and software solutions </li><li> Experience creating positive working relationships with customers, vendors, and application end users. </li><li> Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. </li><li> Excellent verbal and written communication skills. </li><li> Comfortable working both alone and in a team environment </li><li> Ability to troubleshoot application system issues including hardware, network and third-party components </li><li> Self-motivated with the ability to manage workload with minimal oversight </li><li> Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory) </li><li> Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills) </li><li> Experience with Linux Server and Virtualization Software </li><li> Experience with Public Safety Applications </li><li> Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing) </li><li> Experience with creating and maintaining inner-system connections through APIs </li><li> Preferred Qualifications: </li><li> IT related Bachelor's Degree preferred </li><li> 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred) </li></ul> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Basic Requirements<ul><li> Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues </li><li> Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc. </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

CommandCentral AWARE Regional Software Specialist

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most! Job Description<ul><li>Post-sale installation, optimization, maintenance and management of highly technical mission critical communication systems.</li><li>Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.</li><li>Perform system hardware and software installation and optimization including advanced troubleshooting skills.</li><li>Manage system availability through routine system maintenance and performance monitoring.</li><li>Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.</li><li>Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.</li><li>Team with System Manager, Engineering, Project Management, Sales Personal, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.</li><li>Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), ethernet testers, etc.)</li></ul>Relevant Candidate Experience:<ul><li>VHF, UHF, 700/800 public radio systems</li><li>911/ECW/Airbus equipment</li><li>NG911 infrastructure installation, optimization and maintenance</li><li>NICE public safety installation, optimization and maintenance</li><li>Totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.</li><li>On-call 15% of the time with 25-50% required travel within the Phoenix Metropolitan area and the T7 region (WY, NV, CO, UT, AZ, NM).</li><li>Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, P25 radio systems, and systems to include cabling, routers, switches, and bridges</li><li>Perform troubleshooting at sub-system level as a subject matter expert, always striving for optimal system performance</li><li>Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques</li><li>Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access</li><li>Self-motivated and self-managed to perform the required duties at a distance from direct supervision</li><li>Computer use including common applications such as Microsoft Word and Excel</li><li>Experience in the configuration and testing of Motorola two-way radio and subscriber products.</li><li>Good understanding of Motorola trunking, P25 and SmartZone systems</li><li>Configuration and testing of channel banks, routers, hubs, and switches</li><li>Must have good interpersonal skills, as this position requires working closely with internal Motorolans and customers</li></ul>Candidate Requirements:<ul><li>Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified </li><li>CET will be required within 6 months of hiring</li><li>FCC License and industry certifications are a plus</li><li>Must have/keep a clean driving record.</li><li>Able to develop and present technical training.</li><li>Provides guidance in integrating new tools solutions into the operations of the team.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li><li>Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements<ul><li>3+ years of experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, Motorola equipment, IT networks.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr. Field Service Technician - Phoenix, AZ

This role performs all aspects of warehouse upkeep and order fulfillment; <ul> <li>Understand the layout of the warehouse/organization system/Inventory Scanner.</li> <li>Use care in the handling of all materials, products, and/or equipment.</li> <li>Picks and pulls orders from inventory</li> <li>Prevent shipping, receiving, and inventory errors through verifying one's own work.</li> <li>Unload trucks to receive product and inspect and verify all incoming material for correct address, branch, damage, and freight bill count.</li> <li>Put away and stock product in its correct location.</li> <li>Report all vendor shipping errors following the SOP.</li> <li>Responsible for timely and accurate completion of paperwork and transaction entries</li> <li>Assist in the upkeep and general housekeeping of the warehouse.</li> <li>Regular and predictable attendance.</li> <li>Safely and efficiently operate warehouse equipment to load/unload/transfer material a</li> <li>Maintain Inventory and Prepare Cycle Counts</li> <li>Proper PPE and uniform must be worn at all times during each shift</li> <li>Follow standard operating procedures, established work processes and Company policies</li> <li> Perform additional tasks as required </li> </ul> Knowledge and Skills:<ul> <li>1 plus years of warehouse / logistics experience</li> <li>Ability to exert up to 50lbs of force when moving heavy product</li> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul> <ul></ul>Schedule<ul> <li>Typical workdays are Monday-Friday</li> </ul>

Receiving  Warehouse Associate

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Presale Project Management group is the focal point of the Sales support organization. Our Presale Business Managers bring together the innovative communications solutions that make a difference in the moments that matter. Job Description The Presale Business Manager manages the development and implementation of the presale process for public safety solutions. Coordinates departmental and cross-functional teams, focused on delivering accurate and timely proposals. Manages projects from identification of the presale opportunity and proposal inception to transition of the project to the post-sale team. The Presale Business Manager ensures that projects are completed on time and in conformance with relevant requirements. Working with the other business groups, these key individuals are responsible for identifying upcoming opportunities, evaluating requirements, identifying specific statements of work, producing detailed project schedules & ensuring the proposed customer solution will be implemented with the best possible strategy. May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities. The Presale Business Manager provides total presales solution ownership as the overall presale team business leader and manages the overall project business for his/her assigned projects. In this role, the Presales Business Manager holds accountability for: <ul><li> Presale systems strategy </li><li> Development of the system solution, implementation approach, and service plan necessary to win the award </li><li> Meet/exceed customer requirements and provide value alternatives when requirements cannot be met </li><li> Manage to Motorola's profitability goals </li><li> Drive all sole source & RFP (Request for Proposal) projects to completion while managing the schedules of each project team member (engineering, proposal specialist, sales, service, SI) </li></ul> The Presale Business Manager coordinates with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all business units goals are addressed in our proposals and win-strategies. The following responsibilities outline the main deliverables of the Presale Business Manager: <ul><li> Develop trusted relationships with work partners and customers </li><li> Conduct internal and external presentations </li><li> Assist Sales and Customer with specific market strategies </li><li> Manage the development and implementation of the entire presale process focused on delivering accurate and timely proposals </li><li> Issue RFQs (Request for Quote) for third-party content and negotiate for best cost-benefit to MSI </li><li> Develop and drive consistent Systems Integration & Services strategy for all proposals </li><li> Manage cross-functional teams and monitor the progress of all proposal deliverables needed for the customer proposal </li><li> Take ownership of projects to drive multiple people to meet project deadlines. </li><li> Review and maintains quality control of the proposal, cover-to-cover </li><li> Participate in Contract negotiations as subject matter & proposal expert </li></ul>Specific Knowledge & Skills <ul><li> Excellent communication skills; both verbal and written. </li><li> Comfortable presenting to internal and external audiences. </li><li> Proficiency in applications including Excel, Word, PowerPoint, Microsoft Project, and Google applications (Gmail, Google Docs, etc). </li><li> Ability to build strong relationships with internal and external stakeholders. </li><li> Willingness to think out of the box and challenge the status quo. </li><li> Attention to detail and a flawless execution mindset. </li><li> Positive and can-do attitude that enables creativity, resourcefulness and drive for results. </li></ul> #LI-RO1 Basic Requirements<ul><li> Must be an active US service military member with the ability to gain approval for DoD SkillBridge program </li></ul> Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Presales Business Manager: DoD SkillBridge

Position Responsibilities May include; &bull; Load, unload and deliver product to customer sites within designated time frames safely using the most efficient routes as possible &bull; Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc. &bull; Safely load and properly block, brace, and secure the cargo. &bull; Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s). &bull; Operate forklift safely and efficiently to transfer, load, unload product - ensure accurate product and quantity of product is being loaded into customer &bull; Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures &bull; Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers &bull; Follow good housekeeping and safety practices &bull; Heavy lifting required &bull; Act as the warehouse and/or front counter back up as needed &bull; Perform additional duties as needed Nature & Scope &bull; Works within well-defined instructions &bull; Uses established procedures and works under supervision to perform assigned tasks &bull; Work is closely supervised Knowledge & Skills &bull; Minimum 21 years old &bull; Possesses a valid driver's license in the state of employment &bull; Has a working knowledge of commercial truck mechanics &bull; Has a working knowledge of current Department of Transportation (DOT) regulations &bull; Has a minimum of 1 year of verifiable commercial driving experience within the past 3 years &bull; Placement as driver is contingent upon successful completion of DOT road test, pre-employment drug & alcohol testing, and background check &bull; DMV record cannot reflect an excess of 2 moving violations and/or preventable accidents within the past 3 years &bull; Valid driving license with excellent driving record &bull; Must pass DOT standards &bull; Excellent customer service skills &bull; Ability to proficiently use MS Office including Outlook & Excel, Mincron and a scanner &bull; Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed &bull; Be timely to work and conscientious of his/her time &bull; Ability to operate a forklift Competency Experience &bull; 3+ yrs. driving a commercial vehicle &bull; Current Valid Driver License Education/Certification &bull; High school diploma or GED People Management No Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations. DOT screening annually

DRIVER - LOCAL DELIVERY

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. Job Description The Incident Commander is responsible for mobilizing major incident response, maintaining stakeholder communication during the incident lifecycle, and facilitating resolution of service impact in compliance with service level agreement (SLA). Working hours for the Incident Commander I will include: Night shift Monday - Friday, 12:00 am - 8:30 am (Central Time) Scheduled On-call Rotating on-call schedule will be supplemental to Night shift working hours. Primary Responsibilities <ul><li> Mobilize the Emergency Response Team (ERT) via PagerDuty </li><li> Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions </li><li> Coordinate Post-incident Reviews (PIR's) to drive continual improvement </li><li> Prepare customer-facing Root Cause Analysis (RCA) documents </li><li> Monitor and continually improve incident Mean Time to Respond (MTRD) and Mean Time to Repair (MTTR) </li><li> Collaborate with third-party vendors, partners, and service providers to resolve chronic issues impacting Motorola 911 service delivery </li><li> Attend weekly Change management (CAB) meetings </li></ul> Preferred Knowledge and Skills <ul><li> Exceptional written and verbal communication skills </li><li> ServiceNow for Incident Management, Change Management, and Problem Management </li><li> Working knowledge of TCP/IP network routing/switching </li><li> Working knowledge of telephony networks (e.g., SS7, SIP, ISDN) </li><li> FCC NORS experience preferred </li><li> FEMA ICS training a plus </li><li> Flexibility to participate in regularly scheduled on-call rotation with short response times </li></ul> #LI-DB1 Basic Requirements<ul><li>Bachelor's Degree or higher in a related field of study</li><li> ITIL Foundation (v3 / v4) certification required </li><li> 2+ years of Incident Management experience </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Incident Commander I (US Remote)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it. Job Description Overview: As a Business Systems Analyst with business acumen, you will partner with the Procurement & Finance business community along with internal/ external IT partners to define & deliver transformation roadmap. We have Procure to Pay, Quote to Cash, and Service to Repair business processes implemented through Oracle and other leading technologies where you will play a critical role in maintaining the business relationship and transform Procure to Pay space by leveraging technology. Scope of Responsibilities / Expectations<ul><li> Demonstrate functional expertise in Procure to Pay business process. </li><li> Responsible for recommending and implementing industry leading practices and technologies </li><li> Navigate within business and IT communities to achieve the goals based on published timelines </li><li> Recommend product selection based on business requirements, prepare business case, lead implementation, enhancement and support </li><li> Must have prior experience in Procure to Pay processes using products like Oracle, iValua and/ or Coupa </li><li> Must be able to speak in business terms and represent based on the audience i.e. IT and/or business leadership, SI partners, Internal IT teams, Support groups </li><li> Recommend, review and own the Functional/ technical solutions, evaluate short term or long term trade-offs based on business processes and make sure industry standard, scalable solutions are implemented </li><li> Create/maintain functional specification documents, review technical specification documents, Oracle standard/ custom configurations documents, rollout strategies, end to end business flows, test scenarios and perform/ support end to end testing for business partners </li></ul> Desired Skills/Qualifications: <ul><li> Experience in end-to-end Project implementation/devops in one or multiple Procure to Pay areas. </li><li> Ability to build relationships, influence key decision-makers, and collaborate with a cross-functional team comprised of diverse personalities, skill sets, and levels of experience to deliver the assigned projects </li><li> Excellent Interpersonal & communication skills, detail oriented and a self-starter </li></ul><ul><li> Research new technologies and implement them to make business processes and interactions easier for users </li><li> Ability to analyze problems, work across teams and recommend solutions </li><li> Experience implementing Oracle, Coupa, and/or other procurement applications is a PLUS! </li></ul> NOTE: The candidate can live anywhere in the US. #LI-MP2 #LI-REMOTE Basic Requirements<ul><li> Bachelor's degree and 7+ years of demonstrated functional experience in Procurement and/or Finance technologies </li><li>AND 2+ years of technical lead or people management experience</li></ul> Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Business Systems Analyst - Procure to Pay (US REMOTE)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The U.S Navy's Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world. Job Description The Program Manager's position is responsible for every aspect of the U.S. Navy's Global Enterprise Sustainment Program. Responsibilities include, but are not limited to overall management of Program personnel, support personnel, working with Motorola sales team personnel, pre and post sale opportunities and proposals, administering and overseeing the program budget and costs, to lead, manage, oversee and direct work of engineers, system managers, system technologists, cyber security leads and personnel, customer service managers, quality managers, safety managers, configuration management, ensure required DoD change management processes, managing project managers and global projects, system upgrades, administrative personnel, personnel management, complex schedules, effective coordination and communications with customers, partners, the Navy and other DoD branches, internal Motorola personnel, and Motorola leadership. This position serves as the single point of contact for the U.S. Navy's system and the Navy's PMO that supports this system and contract.<ul><li>Program Manager position is responsible for the management, oversight and overall administration of the U.S. Navy Global Sustainment Contract, which supports the U.S. Navy's Enterprise Land Mobile Radio System (ELMR).</li><li>This position oversees and ensures that all contract requirements are met, the system is maintained at required operational levels and general operation of the entire business.</li><li>Responsibilities include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, the U.S. Navy and other external customers.</li><li>Manage supply chain and logistics, strategic planning, customer service, contract management.</li><li>Oversee break-fix on the system, preventative maintenance, planning and overseeing all system upgrades and engineering tasks.</li><li>Development of policies, SOP's and other written reports, briefings and directives, attending all internal and external meetings and overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones.</li><li>This position requires a high degree of professional experience in executive management, management of large enterprise IT systems and of large agencies or organizations, excellent planning skills, prioritization of work tasks and responsibilities, delegation, excellent interpersonal communications, and many other skills.</li><li>Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi tasking skills, business operations planning and administration</li><li>Responsible for leading and ensuring system lifecycle planning, to include hardware, software, operational data maintenance to achieve and maintain, a.</li><li>Oversee, lead and direct all logistical planning, change administration and management, preventative maintenance of hardware and software, meeting and maintaining DoD Cybersecurity compliance including Information Assurance Vulnerability Alert (IVAV) Compliance and Patch Management, vulnerability scanning and benchmark testing for the Navy's system when required.</li><li>Administer, direct and responsible for system currency, integration of information security for continuous monitoring, system testing, system implementation, updates and support, response and resolution of service calls to provide end to end life cycle sustainment support, management of software licenses and software currency, central monitoring for real-time health and status of the system, equipment repair, asset and configuration management, password management, contract management, auditing and quality assurance, customer relationships, planning and implementation of worldwide System Upgrades, successful development, submission and approval of all CDRL's and DED's, approval of Installation Design Plans or similar documentation, , approval of system and personnel schedules, actions, requests, hiring and developing, approving and managing employee performance expectations.</li><li>Responsible for the successful management of all Motorola projects worldwide that connect to the Navy's system including systems integration projects, service projects and others. Projects include system expansions and upgrades. Upgrades to Dispatch Centers, addition of new sites and other major worldwide projects. Responsible for approval of all schedules, budgets, invoicing, documents, personnel, directing all work, tasks, contract compliance, ATP's, SOVT's, equipment ordering and manufacturing, overseeing project managers and successful management and conclusion of all projects. Responsible for converting all projects to full time sustainment support under this program after project completion.</li><li>Ensure that the Program strategic plan and goals support and adheres to Motorola strategic goals and objectives, ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success.</li><li>Work and coordinate daily with Sales to coordinate tasks, responses and strategic direction for the Program, as well as identifying sales opportunities.</li><li>Participate in proposals for the Navy, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, including approvals, documentation, CDRLs, Information Assurance requirements, engineering design, schedules, resources, and ultimately approving the proposal before it goes to the customer.</li><li>Participating in any Engineering Change Board Processes, including submitting all change requests, other required documentation and artifacts, following established procedures, developing and submitting schedules, topography and providing detailed information on system changes.</li><li>Responsible for daily, weekly and monthly administrative tasks, reviews and approvals. Identifying the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems.</li><li>Ensure contractual compliance through auditing, setting KPI's, regular requirements reviews</li><li>Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes before upload to Remedy.</li></ul>Has overall responsibility for every aspect of the Program and Program success in every area. Working Location/Travel: <ul><li>The working location is remote but must be within the U.S. and all applicants must be able to travel 10-20% of the time when and as required.</li></ul> Preferred Qualified Skills: <ul><li>Executive leadership and management experience tied to demonstrable successes in previous roles and successful outcomes.</li><li>Customer Service and Contracting - writing, interpreting, understanding and administering contracts and ensuring that all contract requirements are met.</li><li>Human Resources - Experience including hiring, developing essential job functions, personnel management and administration, setting employee performance goals, administering employee evaluation systems, working knowledge of legal requirements regarding hiring and personnel management.</li><li>Supply Chain management and administration - logistics planning, execution and sustainment, executive management, leadership and strategy.</li><li>Budget Administration - including budget formulation and development, budget administration of a large budget, managing costs to achieve profitability goals, budget execution and management over a large organization and geographic area. Similar experience may be substituted.</li><li>Superior interpersonal communications - both internally and externally involving customers and other stakeholders. The ability to link communications and customer service to demonstrable successes and outcomes.</li><li>Customer relations, strategic planning, policy development and execution</li><li>Project Management experience - 5 years minimum (PMP preferred), managing a variety of projects ranging in complexity and difficulty. Professional experience may be substituted.</li><li>Demonstrable experience linked to successes involving building and working with teams to successfully accomplish a mission at or above expected goals or outcomes, ensuring that all deliverables and due dates are met both externally and internally, excellent delegation skills and the ability to appropriately prioritize work for this position and others.</li><li>Excellent written communication skills and the ability to write reports and briefings, customer deliverables and other deliverables at a professional level with a minimum of errors. The ability to review the written work of others and identify and recognize grammatical errors, errors in formatting, sentence structure and other requirements for reports and deliverables.</li><li>Competency and the ability to use internal Motorola Solutions systems, technology, Google Suites and applications, Microsoft and other general business applications.</li><li>Any other skills and abilities required to achieve success in this role or as identified by the Director of Global Services for the DoD.</li></ul> Additional Requirements: <ul><li>All applicants must be a U.S. Citizen and be able to pass a DoD and corporate background check as well as being able to satisfy requirements for a DoD clearance.</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.</li></ul> #LI-MM4 USFGMD - ClearedJobs.net<ul></ul> Basic Requirements<ul><li>Bachelors Degree Minimum</li><li>Management experience, this includes holding positions as a Program Manager , Deputy Program Manager, Director, CIO, CTO, Vice President of a company/organization, government organization, business or management of large IT systems or similar systems. Similar experience substitutable.</li><li>Public safety and or ASTRO/Radio communications or technology experience preferred.</li><li>DoD or DoD contract experience preferred.</li></ul> Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Program Manager, U.S. Navy  Global Sustainment Program

Position Responsibilities:<ul> <li>Load, unload and deliver product to customer sites within designated time frames safely using the most efficient routes as possible</li> <li>Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts, etc.</li> <li>Safely load and properly block, brace, and secure the cargo.</li> <li>Strong knowledge of driving/traffic and transportation laws, and regulations and ensure continuous compliance while operating the truck(s).</li> <li>Operate forklift safely and efficiently to transfer, load, and unload product - ensure accurate product and quantity of product is being loaded into the customer</li> <li>Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures</li> <li>Perform warehouse duties and ensure accurate product and quantity of product is being loaded/transferred for customers</li> <li>Follow good housekeeping and safety practices</li> <li>Heavy lifting required</li> <li>Act as the warehouse and/or front counter backup as needed</li> <li>Perform additional duties as needed</li> </ul>Nature & Scope:<ul> <li>Works within well-defined instruction</li> <li>Uses established procedures and works under supervision to perform the assigned task</li> <li>Work is closely supervised</li> </ul>Knowledge & Skills:<ul> <li>Minimum 21 years old</li> <li>Possesses a valid driver's license in the state of employment</li> <li>Has a working knowledge of commercial truck mechanics</li> <li>Has a working knowledge of current Department of Transportation (DOT) regulations</li> <li>Has a minimum of 1 year of verifiable commercial driving experience within the past 3 years</li> <li>Placement as driver is contingent upon successful completion of DOT road test, pre-employment drug & alcohol testing, and background check</li> <li>DMV record cannot reflect an excess of 2 moving violations and/or preventable accidents within the past 3 years</li> <li>Valid driving license with excellent driving record</li> <li>Must pass DOT standards</li> <li>Excellent customer service skills</li> <li>Ability to proficiently use MS Office including Outlook & Excel, Mincron and a scanner</li> <li>Able to multi-task well with the ability to assist in the warehouse or front counter or a branch as needed</li> <li>Be timely to work and conscientious of his/her time</li> <li>Ability to operate a forklift</li> </ul>Experience:<ul> <li>3+ yrs. driving a commercial vehicle</li> <li>Current Valid Driver License</li> </ul>Education/Certification:<ul> <li>High School Diploma or GED</li> </ul>Reports To: Branch Manager, Warehouse Manager/Coordinator, or HUB Manager The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. Motorola Solutions' Managed & Support Services (M&SS) organization is responsible for the comprehensive management and support of State and Local Government First Responder mission-critical communications infrastructures and associated devices. This includes a wide range of technologies such as Land Mobile Radio, E911, Computer Aided Dispatch, and Command Center voice, video, and data technologies. Our team is dedicated to ensuring the continuous operation and optimal performance of these vital technologies. This involves various tasks such as network and security monitoring, product maintenance and repair, prompt response to field outages, preventative maintenance, and technology upgrade subscriptions. To deliver these services effectively, we have established a well-rounded ecosystem of roles within our organization. This includes the Regional Services Manager (RSM), Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians. We are seeking qualified professionals who are passionate about supporting the critical communications needs of First Responders and are committed to delivering exceptional service. Join our team and contribute to the seamless operation of essential technologies that play a vital role in public safety. Job Description The Regional Service Manager (RSM) plays a vital role in the Managed & Support Services (M&SS) organization at Motorola Solutions. Covering Washingtoton, Northern California, Idaho, and Montana the RSM takes charge of all aspects of our business within their designated territory. Residence in the Portland or Seattle area is preferred, but candidates may live anywhere within the territory. In this position, the RSM is responsible for overseeing customer support contracts, managing installation activities, handling repair depot agreements, coordinating system upgrades, and ensuring above-contract maintenance work is executed flawlessly. They are an integral part of our matrixed organization, leveraging resources within their teams and collaborating extensively with key partners across Motorola Solutions. As a successful RSM, you will demonstrate exceptional leadership skills, strategic thinking, and the ability to foster change. You will drive desired behaviors, manage customer engagements, especially during crisis or outage situations, and uphold our commitment to customer satisfaction. Your performance will be measured by customer satisfaction levels, revenue growth, and the gross margin performance of the contract base. If you are motivated by the opportunity to make a difference, lead a team, and contribute to the growth of our business in both existing and new market areas, this role offers an exciting challenge and a chance to excel in the field of mission-critical communications infrastructure. Scope of Responsibilities:<ul><li> The Regional Service Manager (RSM) leads a team consisting of Customer Support Managers, System Managers, and Field Service Technician Managers, responsible for hiring, mentoring, performance management, and rewards planning. </li><li> Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals. </li><li> Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning. </li><li> Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles. </li><li> Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth. </li><li> Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects. </li></ul>Territory and Travel: <ul><li> This role requires the ability to travel. </li><li> Preferred locations for this position are Seattle, Washington, Portland, Oregon, and Northern California. However, consideration will be given to other locations. </li><li> When not traveling, the individual will split their time between a home-office and company office locations. </li><li> Domestic travel is expected to account for approximately 25-50% of the time in this role. </li></ul>Specific Knowledge/Skills:<ul><li> Experience with Salesforce, Oracle/Services Lifecycle tool </li><li> Financial acumen and customer satisfaction mindset </li><li> Computer skills (i.e. MS Office suite) </li><li> Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred </li><li> Strong command of communication skills, both oral and written </li><li> Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. </li><li> Must be able to obtain background clearance as required by government customer(s) </li></ul> #LI-CC1 Basic Requirements<ul><li> Bachelor's degree and 4+ years of professional experience or 8+ years of professional experience in one of the following: Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Regional Services Manager - Seattle/Portland

Nature and Scope : <ul> <li> Works within well-defined instructions </li> </ul> Knowledge & Skills: <ul> <li> Knowledge of HVAC equipment / products is preferred </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications. </li> <li> Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email; </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations </li> <li> Developing rapport and effective listening skills </li> <li> Effective verbal and written skills - must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders. </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task. </li> <li> High level of attention to detail and accuracy and compliance oriented. </li> <li> Ability to establish positive working relationships with internal and external customers and employees. </li> <li> Ability to apply good judgement and strong work ethics and integrity on the job and results driven. </li> <li> Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner </li> <li> Ability to understand and follow procedures, work instructions and company policies </li> </ul> Experience: <ul> <li> 1-3 years sales experience </li> </ul> Education: <ul> <li> High School diploma or GED equivalent, some college preferred - HVAC certification preferred </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. May travel occasionally to customer sites, training events, company related meetings, etc. - estimated 20% </li> </ul> The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

CSR INSIDE SALES 1

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. Job Description The primary responsibility of the Sr. Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Solutions Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the Sr. CSM will become involved and find a solution. Duties and Responsibilities: <ul><li> The Sr. CSM is responsible for the overall success of and relationship between the Customer's Operation, Motorola Subcontractors, and Motorola Solutions within the state of Oregon and Washington. </li><li> Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. </li><li> Work with customers to discuss concerns and drive corrective actions to closure. </li><li> Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. </li><li> Ensure that customers receive appropriate and timely reporting as required by the Services Contract. </li><li> Manage sub-contractors deliverables and adherence to agreed scope and outcomes. </li><li> Manage product quality issues as needed (FSB's) </li><li> Engage in the case management process to ensure proper service delivery. </li><li> Assist partners and vendors as needed with payment and billing issues. </li><li> Identify and implement areas for improvement to ensure improved service quality and best practice delivery. </li><li> Ensure all operational documentations remain up to date and relevant. </li><li> Manage third party vendors as needed. </li><li> Manage contract change management as needed. </li><li> Assist with the management of the MR assigned service contracts. </li><li> Work with the Service Contract and Software Operations (SCSO) for contract loading, renewals, and service contract change order requests. </li><li> Gather and provide Booking Packages to SCSO for contract loading. </li><li> Work closely with the Motorola Solutions Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. <ul><li> As a part of this process, the Sr. CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. </li></ul></li><li> Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). </li><li> Create customer and service provider Statements of Work. </li><li> Execute contract documents and obtain customer purchase orders. </li><li> Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes, Installation Agreements (write-up, obtain PO, and manage) </li><li> Lead and manage the coordination of variation and other change request response and implementation of approved changes. </li><li> Oversee the change implementation into service delivery operations in coordination with customer. </li><li> Work with customers on up-sell / cross-sell </li><li> Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. </li><li> Achieve stated on time contract renewal goal </li><li> Achieve stated services growth goal for assigned contracts </li></ul>Candidate Skills:<ul><li>Experience with Salesforce</li><li> Basic financial acumen </li><li> Computer skills (I.e. MS Office suite) </li><li> Customer Satisfaction mindset </li><li> Understanding of Oracle / Services Lifecycle tool and Excel is preferred </li><li> Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred </li><li> Strong command of communication skills, both oral and written </li><li> Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures. </li></ul>Candidate Requirements: <ul><li> The Sr. CSM MUST reside in the state of Washington or Oregon to service Public Safety customers in the territory. The Sr. CSM role requires 25% - 50% travel. </li><li> Must be able to obtain background clearance as required by government customer </li></ul>#LI-CC1 Basic Requirements<ul><li>Bachelors degree and 3+ years experience OR 6+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola servicesor public safety experience</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr. Customer Support Manager - Washington & Oregon

May include: &bull; Continuously capture customer requirements from Daikin distributors, contractors, and internal sales and leadership through surveys, customer visits, meetings and marketing analysis. &bull; Document and prioritize requirements and program updates to develop and maintain the Service Pro program for premier contractors. &bull; Identify program value proposition and feature set and implement the road map for program development based on a highly valued and differentiated offering. &bull; Assist in defining, developing, updating and launching program materials and events, including program literature, guidelines, recruiting events, training, incentive trips, and customer tools by working with marketing department to create and execute prioritized support elements, tools, and collateral. &bull; Manage updates with contractors and maintain program and its value and attributes. &bull; Establish long term plan for best practices, tracking/metrics, and enhancements. &bull; Track and communicate reports describing program progress and success related to contractor development. &bull; Manage the development of program training materials for Daikin sales team and distributor sales and marketing personnel. &bull; Manage goals, timing, workshops and events for contractor development. &bull; Provide input to marketing for advertising in industry periodicals and contractor lead generation needs for both consumer and trade. &bull; Develop and manage expense budget for program and incentives and identify required vendors to support program requirements and manage relationships and budgetary control. &bull; Develop program logistics to ensure customer usability and ease of doing business with Daikin. &bull; Introduce and enhance processes and automation to continuously improve the customer experience through recruitment, onboarding, development, and growth. &bull; Develop criteria to ensure Daikin is able to meet annual and long-term success metrics and program targets. &bull; Establish core requirements for program and ensure compliance by contractors and partners. &bull; Establish regular communications with Daikin sales team, distributors, and program contractors, and internal Daikin departments (products, marketing, logistics, training, etc.) to provide updates and ensure the program experience is positive and promotes partnership and unity. &bull; Manage flow of information, communications, across channel partner activities and the Service Pro network &bull; Perform additional duties as assigned by manager Nature & Scope: &bull;Is recognized as a subject matter expert in job area &bull; Manages large projects or processes with limited oversight from manager &bull; Coaches, reviews, and delegates work to lower-level professionals &bull; Problems faced are difficult and often complex Knowledge & Skills: &bull; Ability to apply good judgement, strong work ethics and integrity on the job &bull; Strong ability to influence and interact to a wide spectrum of clients &bull; In-depth knowledge of sales and marketing techniques. &bull; Sales program management effectiveness experience. &bull; Comprehensive knowledge of Daikin products and services, customers, decision makers, sales processes and market trends. &bull; Proven track record of sales, and business development growth. &bull; Strong strategic planning, vision, organization and leadership skills. &bull; Ability to envision, develop, direct, manage, delegate responsibility and authority and motivate an organization. &bull; Outstanding interpersonal and relationship management skills. &bull; Excellent analytical skills - ability to translate data into information and apply to business decisions. &bull; Excellent communication, listening and collaboration skills; clearly convey and transmit information through written and verbal form including presentation skills. &bull; Ability to prioritize and function in a fast-paced environment and handle multiple projects. &bull; Ability to use good judgement and strong work ethics and integrity on the job. &bull; Ability to work effectively with peers, subordinate and superiors across complex organizations. &bull; Positive flexible attitude, with a can-do approach to solving challenges. &bull; Proficient using Microsoft Office including Word, Excel and Power Point. Experience: &bull; 10+ years sales and marketing experience preferably in the HVAC industry. Education/Certification: &bull; Bachelor's degree in Business or related field or equivalent work experience. People Management No Physical Requirements / Work Environment: &bull; Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Manager of Contractor Development

Contractor Development Specialist

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Southeast Software Deployment and Integration team delivers solutions to public safety customers from the state of Florida through the Carolinas, westward to Louisiana, and everything in between. We are committed to providing solutions that will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Job Description<ul><li>Manages the development and/or implementation of Motorola Solutions products or services.</li><li>Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services.</li><li>Manages projects from inception to completion (or transition), including tracking and evaluation of project performance. </li><li>Ensures that projects are completed on time, within budget, and within accepted quality metrics.</li><li>Participates in project review and status meetings, and communicates project status. Utilizes six sigma and project management methodologies to ensure maximum project effectiveness. </li><li>Motivates project team to ensure optimal performance. </li><li>May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities.</li></ul> Winning Behaviors, Competencies, and Skills: <ul><li>An analytical mind that can adapt to the current environment, find ways to improve, think outside of the box, and be willing to fail fast.</li><li>Innovative spirit that invites collaboration.</li><li>Solid oral, written, presentation and interpersonal communication skills.</li><li>Excellent organizational skills with the ability to interact with colleagues, cross-functional teams, and third parties.</li><li>Ability to work as part of a team to solve business problems in complex selling environments.</li><li>Ability to bring fresh ideas based on experience in various technical and non-technical enterprise projects.</li><li>Self motivated team player able to work effectively with general guidance toward objectives. </li><li>Experience with at least one of the following: Public Safety communications systems, Cellular infrastructure, Military communications, Civil construction or IT Networks</li><li>Proficient in Microsoft Office (WORD, Excel, PowerPoint & Project)</li><li>Preferred candidate will have a minimum of 3-5 years of project management experience</li><li>PMP certification is preferred</li><li>Candidates must be able to travel up to 25%.</li></ul>This position is a remote position and candidates can be located anywhere in the US. Due to travel requirements, it is preferred that candidates reside in the state of Florida. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers #LI-TW1 #LI-REMOTE Basic Requirements<ul><li>Bachelor's degree</li><li>3+ years of project management OR public safety industry experience</li><li> Must be able to obtain background clearance as required by government customer </li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.</li></ul> Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Software Deployment Project Manager - US Remote

Responsibilities may include: <ul> <li> Load, unload and deliver products to customer sites within designated time frames safely using the most efficient routes possible. </li> <li> Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc. </li> <li> Safely load and properly block, brace, and secure the cargo. </li> <li> Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s). </li> <li> Operate forklift safely and efficiently to transfer, load, unload product - ensure accurate product and quantity of product is being loaded into customer. </li> <li> Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures. </li> <li> Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers. </li> <li> Notify the manager immediately of any accidents, damage, violations, and areas of concerns to implement corrective measures and/or actions. </li> <li> Follow good housekeeping and safety practices at all times. </li> <li> Act as the warehouse and/or front counter back up as needed. </li> <li> Perform additional projects/duties to support ongoing business needs </li> </ul>Knowledge & Skills: <ul> <li> Safe driving skills: proven abilities to safely operate a flat bed or box truck. </li> <li> Must meet and pass DOT standards. </li> <li> Ability to successfully pass forklift training and delivery truck driving tests through our Prove it Pass it training within 30 working days of start date. </li> <li> Ability to safely operate a forklift as needed. </li> <li> Ability to safely load/transfer products to designated locations in a timely manner without causing damage. </li> <li> High level of attention to detail and surroundings </li> <li> Ability to follow all policies and established practices for branch, driving and warehouse operations. </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job. </li> <li> Must be compliant and results oriented. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers. </li> <li> Effective verbal and written communication skills </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed. </li> <li> Must be reliable and dependable; and able to work assigned hours and days </li> </ul>Experience: <ul> <li> 2 plus consecutive years of driving a commercial vehicle </li> <li> Current Valid Driver License with excellent driving record </li> <li> 2 plus years of warehouse / logistics experience is a plus </li> </ul>Education: <ul> <li> High school diploma or equivalent (for example GED) </li> <li> Previous training on operating forklifts and delivery trucks is highly preferred </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> DOT screening annually. </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1

LOCAL DELIVERY DRIVER - CLEARWATER, FL

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. The Lead Customer Care Coordinator position is an exceptional opportunity within the distinguished Federal Services Division of Motorola Solutions, based in sunny Florida. As a valued member of our team, you will play a vital role in servicing our esteemed Federal customers. This entails providing top-notch support for their mobile fleet, billing, global infrastructure and more! While the role necessitates being onsite Monday to Friday at our office in Weston, FL, we also offer the flexibility of remote work as projects permit. We understand the importance of healthy work-life balance, and strive to create an environment that allows you to thrive. Join our team and be a part of the cutting-edge solutions we provide to our Federal customers. Your contributions will make a significant impact, and we look forward to welcoming you to our dynamic and forward-thinking organization. Job Description<ul><li> The Field Service Coordinator is entrusted with the critical responsibility of coordinating the seamless delivery of professional services solutions to our esteemed Motorola Federal customers. </li><li> In collaboration with the Field Service Manager, you will play a pivotal role in overseeing multiple project initiatives, including project planning, task allocation, prioritization, and ensuring that the final delivery not only meets but exceeds the expectations of our Federal customers and aligns with our overall business objectives. </li><li> Responsible for effectively managing any changes or enhancements required to ensure that the initial project design is consistently met or surpassed. This will involve ensuring that ongoing processes and system capabilities are seamlessly integrated into the deliverables. </li><li> As an integral part of the team, you will collaborate closely with our Consultants, Analysts, Specialists, and Sub-contractors to drive projects towards successful completion. Your extensive knowledge and expertise in the field will make you a valuable "knowledge base" of information within the department/group. </li><li> Perform additional tasks as required to support office operations and contribute to a productive work environment. </li><li> While this is a remote position, you will be required to come into the office as your manager sees fit. This includes periodic on site meetings, events, training, or other activities that necessitate your physical presence. </li></ul>Remote/Daily Responsibilities: <ul><li> Coordinate the delivery of professional services solutions to Motorola Federal customers, ensuring exceptional quality and exceeding expectations. </li><li> Collaborate with the Field Service Manager to successfully deliver multiple project initiatives, including project planning, task allocation, prioritization, and alignment with customer expectations and business needs. </li><li> Proactively manage changes or enhancements to consistently meet or exceed the expectations set in the initial project design. </li><li> Ensure seamless integration of ongoing processes and system capabilities into integrated deliverables. </li><li> Take charge of scheduling, assisting, and driving projects to completion, ensuring timely and successful outcomes. </li><li> Collaborate with a diverse team of Consultants, Analysts, Specialists, and Sub-contractors to optimize project execution. </li><li> Independently perform a wide range of complex duties, serving as a valuable "knowledge base" of information within the department/group. </li><li> Skillfully organize and schedule service appointments, ensuring efficient and effective customer support. </li><li> Take responsibility for accurately billing customer invoices, ensuring a smooth and seamless financial process. </li><li> Schedule installations with precision and attention to detail, ensuring a streamlined and successful implementation. </li><li> Create purchase orders with meticulous attention to detail, facilitating smooth procurement processes. </li></ul>In Office Responsibilities: <ul><li> Serve as the initial point of contact for both internal employees and external customers, efficiently managing inbound calls and directing them to the appropriate personnel. </li><li> Collect and distribute mail promptly and accurately, ensuring seamless communication and efficient workflow. </li><li> Provide exceptional support to visitors, ensuring a welcoming and professional environment for all individuals entering the office premises. </li></ul>Candidate Proficiencies:<ul><li> Demonstrated proficiency in utilizing Microsoft Office Suite and the Google Platform, including Excel, Google Sheets, and Google Docs, among others. </li><li> Exceptional time management skills with the ability to effectively prioritize work and meet deadlines. </li><li> Meticulous attention to detail and strong problem-solving abilities, ensuring accuracy and efficiency in tasks and projects. </li><li> Excellent written and verbal communication skills, with a preference for bilingual proficiency. </li><li> Strong organizational skills, enabling effective multitasking and the ability to handle multiple responsibilities simultaneously. </li><li> The role primarily requires onsite presence at our office in Weston, FL, Monday to Friday. However, we also offer the flexibility of remote work as project demands and circumstances permit. </li></ul> #LI-CC1 Basic Requirements<ul><li> High School Diploma/GED AND 2+ years of experience in one of the following: Customer Service, Customer Support, Public Safety or Administrative </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Lead Customer Care Coordinator - Hybrid

Responsibilities may include: <ul> <li> Load, unload and deliver products to customer sites within designated time frames safely using the most efficient routes possible. </li> <li> Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc. </li> <li> Safely load and properly block, brace, and secure the cargo. </li> <li> Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s). </li> <li> Operate forklift safely and efficiently to transfer, load, unload product - ensure accurate product and quantity of product is being loaded into customer. </li> <li> Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures. </li> <li> Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers. </li> <li> Notify the manager immediately of any accidents, damage, violations, and areas of concerns to implement corrective measures and/or actions. </li> <li> Follow good housekeeping and safety practices at all times. </li> <li> Act as the warehouse and/or front counter back up as needed. </li> <li> Perform additional projects/duties to support ongoing business needs </li> </ul>Knowledge & Skills: <ul> <li> Safe driving skills: proven abilities to safely operate a flat bed or box truck. </li> <li> Must meet and pass DOT standards. </li> <li> Ability to successfully pass forklift training and delivery truck driving tests through our Prove it Pass it training within 30 working days of start date. </li> <li> Ability to safely operate a forklift as needed. </li> <li> Ability to safely load/transfer products to designated locations in a timely manner without causing damage. </li> <li> High level of attention to detail and surroundings </li> <li> Ability to follow all policies and established practices for branch, driving and warehouse operations. </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job. </li> <li> Must be compliant and results oriented. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers. </li> <li> Effective verbal and written communication skills </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed. </li> <li> Must be reliable and dependable; and able to work assigned hours and days </li> </ul>Experience: <ul> <li> 2 plus consecutive years of driving a commercial vehicle </li> <li> Current Valid Driver License with excellent driving record </li> <li> 2 plus years of warehouse / logistics experience is a plus </li> </ul>Education: <ul> <li> High school diploma or equivalent (for example GED) </li> <li> Previous training on operating forklifts and delivery trucks is highly preferred </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> DOT screening annually. </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1

Local Delivery Driver

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. Job Description The System Manager position entails the duty of serving as the esteemed consultant, main liaison and advocate for a significant public safety account located in the greater Los Angeles region.<ul><li> Manage and lead our relationship with the local service partner and with the public safety customer. </li><li> Ensure that customer satisfaction goals are met both internally and with the public safety customer. </li><li> Procure and coordinate any internal resources that may be needed. </li><li> Ensure that the customer satisfaction involves proper delivery and execution of service contract. </li><li> The System Manager is the customer's primary point of contact within Motorola Solutions and acts as the communications consultant and manager of contracted services. </li><li> The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and vendors. </li><li> The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. </li></ul><ul><li> Coordinate service activities and ensure compliance to contract. </li><li> Provide analysis, recommendations and fault diagnostic information to the customer to achieve best-in-class system performance and utilization. </li><li> The System Manager will be proactive in managing the resources available to sustain optimal uptime, five-nines system availability and maximum beneficial use of the radio system. </li><li> System Manager regularly reviews service information and quality reports generated by the system service database to determine an ongoing course of action. </li><li> Fully aware of all solution offerings within Motorola Solutions portfolio, capable of educating the customer in the offerings and have the foresight to engage Sales and Engineering to package the appropriate solution to meet the customer's needs. </li></ul>Specific Knowledge/Skills:<ul><li> Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by Motorola Solutions. </li><li> Able to solve complex problems and situations. </li><li> Must be a self motivated team player able to work effectively with general guidance toward objectives. </li><li> Possess block diagram familiarity of two-way radio technology preferred. </li><li> Understanding of Distributed Telecommunications systems. </li><li> General understanding of communications industry trends and their impact on customer's future needs. </li></ul> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements<ul><li> 4+ years of experience in Services, IT Systems, Public Safety, Communications, or Customer Support. </li><li> Must be able to obtain background clearance as required by government customer(s) </li></ul> Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

System Manager - Los Angeles, CA

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Corpus Christi, TX branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:<ul> <li> Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. </li> <li> Provide excellent customer service vi-a face to face, phone calls and e-mails. </li> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items. </li> <li> Assist customers with warranties and returns. </li> <li> Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> Participate in additional projects/activities to support ongoing business needs. </li> <li> </li> </ul>Nature and Scope:<ul> <li>Works within well-defined instructions</li> <li>Uses established procedures and works under supervision to perform assigned tasks</li> <li>Work is closely supervised</li> </ul>Knowledge & Skills:<ul> <li> Knowledge of HVAC equipment/products is preferred </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations </li> <li> Good phone etiquette and e-mail etiquette </li> <li> Ability to deal with high-volume customer traffic </li> <li> Effective verbal skills - must be able to explain fairly technical parts of information clearly </li> <li> Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task </li> <li> High level of attention to detail and accuracy </li> <li> Ability to establish positive working relationships with internal and external customers and employees </li> <li> Ability to use good judgment and strong work ethics and integrity on the job </li> <li> Ability to understand and follow procedures, work instructions, and company policies </li> </ul>Experience:<ul> <li> 1 - 3 years of progressive sales experience </li> </ul>Education:<ul> <li>High School diploma or GED equivalent, some college preferred</li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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