Quality and Process Control

Job Description The Quality and Process Control role serves as the resident subject matter expert (SME) responsible for maximizing organizational quality, performance, efficiency, and cost savings by proactively identifying areas for improvement within the mobility helpdesk. This role handles the day-to-day quality issues within operations and leads both quality and process improvement initiatives as a result of analyzing performance metrics for mobility helpdesk. The Quality and Process Control role is responsible for ensuring mobility helpdesk operations and provide a high level of quality to provide positive customer experience.
Required Education, Experience, & Skills

Preferred Education, Experience, & Skills Review and develop processes and documentation to support quality and continuous process improvement.

Supports effort to maximize organizational quality, performance, efficiency, and cost savings by proactively identifying areas for improvement.

Proposes appropriate controls and quality assurance; ensures adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.

Leverage Excel and Power BI for performance metrics

Evaluates and recommends new tools and processes that can improve current work methods and operational efficiencies.

Collaborate with FEMA on special projects and mobility helpdesk processes and escalations.

Collaborates training initiatives to align with quality programs and processes.

Ability to motivate and mobilize a team around shared goals.

Demonstrated ability to work successfully in a fast-paced and changing environment.

Update Sharepoint sites for team and customer
About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.