Technical Support Technician

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Job Description

***The hours for this position include nights, weekends, and holidays.***

Responsibilities of the Technical Support Technician include but are not limited to:

• Supports and configures the hardware and software used in customer implementations
• Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
• The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.

Qualifications:

• High School Diploma or equivalent, Associates Degree is preferred but not required
• 1+ years of experience working in a customer support or tech support environment
• Microsoft Windows Server and Desktop Operating Systems (Active Directory)
• Microsoft SQL Server
• Web servers
• Virtualization Software
• Network Load Balancing and Clustering
• Network Services (DNS, IP, HOSTS, Routing)
• Hardware Blades and SAN’s
• Experience in the Information Technology field
• Excellent verbal and written communication skills
• Basic understanding of technical support centers
• Ability to work individually and within a team
• Ability and willingness to build upon existing skill sets
• Install, configure, and support Motorola Solutions software
• Install and configure required 3rd party software packages
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

The base pay range for this position is around $55-60k/yr.

Basic Requirements

• High School Diploma or equivalent
• 1+ years of experience working in a customer support or tech support environment
• Must be able to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.