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Job Details

Comcast Corporation




Full Time

On Site


Washington, Washington DC, United States

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Are you interested in solving natural language problems that involve speech and text utterances from millions of customers and hundreds of thousands of video content? Do you have experience in building large-scale speech, NLP and machine learning systems? Do you want to conduct industry-leading applied research to create voice assistants to help millions of households interact with video and music content on their TV, PC, Phone, and Mobile devices as well as troubleshoot problems without human intervention? If yes, come join the he Comcast Applied AI & Discovery organization. We are an innovative research group within Comcast's Technology & Product organization with offices in Washington, DC, Silicon Valley, Philadelphia, Denver and Chicago that does groundbreaking research to support the development of novel Deep Learning, Speech and Natural Language Processing based products for Comcast's 22+ Million consumers.

Job Description

Core Responsibilities

  • Focuses on the observability, reliability and performance of applications, but also has a wider perspective on the needs and priorities of the business and its customers.
  • Work with Product and Engineering team to build observability dashboard, service level indicators and objectives and ensure the system can meet security, availability, and performance targets.
  • Analyzes production performance data and metrics, identifies problem areas, and provides actionable insight to team.
  • Creates data and metric systems to track operational workflows; maintains records of results and feedback.
  • Build alert rules that inform of potential problems or customer issues and drive the automation systems that maintain system health.
  • Drives issues through closure engaging all appropriate resources.
  • Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
  • Work with engineering team to improve performance test and metrics.
  • Operating and supporting production environments.
  • Participating in on-call support.
  • Keeps current with technological developments within the industry.


  • A bachelor's degree in computer science or equivalent with 6+ years professional experience.
  • Experience with large distributed, highly available environments, using container technologies, including Docker, Kubernetes
  • Experience with at least one of these languages: Java, Python, Go.
  • Experience with application monitoring / observability, including building dashboards, establishing service level indicators / objectives / agreements (SLIs / SLOs / SLAs), and logging / tracing
  • Experience with automating detection and resolution of recurring issues in production environments
  • Software development experience with an interest in using that experience to solve distributed systems problems.
  • Extensive experience with monitoring tools such as Prometheus, Grafana.
  • Understanding of the core DevOps practices (CI/CD pipeline, release management etc.)
  • Solid understanding of CI/CD processes and experience using tools such as Concourse, Artifactory, Git, Jenkins, Maven and Nexus.
  • Working knowledge of network protocols, load balancing technologies, transport protocols and Linux/Unix system internals
  • Strong skills in programming and debugging a complex Java/Python application deployed in an application server
  • Experience with Load testing and analysis

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.